Content Designer

Referred applicants should not apply directly to this role. All referred applicants must first be submitted through Workday by a current Loblaw Colleague.

Location:

500 Lake Shore Boulevard West, Toronto, Ontario, M5V 2V9

When you hire great people, great things can happen.

PC Financial offers unprecedented value to Canadians through payment products. We're a different kind of bank with a different type of team—we’re collaborative and supportive and have the freedom and responsibility to thrive. Our purpose is to make the everyday simple and better for our customers, and we strive to make every dollar worth more.

Proudly serving over 3 million customers, PC Financial continues to grow by offering payment solutions and services that reward our customers every day. As a subsidiary of Loblaws Company Inc., we share the CORE values of Care, Ownership, Respect and Excellence. We are dedicated to helping Canadians Live Life Well. Join us on our journey.

Our hybrid model requires this role to be in office 4 days a week with flexible working hours at our Bathurst/Lakeshore location.

As the Content Designer for PC Financial, you will be a full participant in designing and delivering accessible, industry-leading digital experiences that our customers find useful and convenient. We’re looking for a Content Designer to work closely with product designers, product owners, and tech leads on the PC Financial and Services digital experiences, including PC Bank, PC Telecom, PC Insurance, and Gift of Choice. If you love contributing to content systems, and making microcopy clear and human, you'll love being a part of our team.

What You’ll Do

• Design, write, edit, and own product copy and content strategy for the PC Banking and Services digital experiences. This may range from navigational nomenclature and interface language, to translating marketing material to a digital environment.
• Partner with Product Design, Research, Product, Marketing, and Engineering to take products from conception to launch
• Apply the principles of accessibility and inclusive design in content creation
• Use data and research to evaluate your content’s impact, and push for continuous improvement
• Guide the improvement and implementation of content-related processes, resources, and standards for the Design team
• Collaborate with Legal, Compliance, and Regulatory to ensure that our digital copy meets our legal and regulatory responsibilities
• Demonstrate the impact of your work proactively and often, using data and customer insights to guide and advocate for your work
• Looking at the bigger picture — contribute to conceptual explorations to understand and solve for some of our most difficult customer experience challenges

What You’ll Need

• A portfolio of your work demonstrating experience in product writing and/or copywriting in a digital environment
• A proficiency in clear, detailed writing that sometimes even delights
• Ability to navigate ambiguity, solve problems and manage stakeholder needs, as well as complex business operational needs and constraints to drive alignment
• Experience creating content guides and standards, or related artifacts to help others write successfully
• Ability to track the impact of your work across multiple teams and to proactively manage issues and complexity
• Experience advocating for content and design and driving projects forward
• Ability to understand tone of voice, and to extend it and adapt it based on context
• Knowledge of Content Management Systems
• Experience in working in a cross-functional team environment with other designers, product owners and managers, and multiple stakeholders

Come and join a winning team who demonstrates innovation, energy, creativity and vision. We recognize the importance of a diverse workforce and we therefor encourage applications from Aboriginal Peoples, women, members of a visible minority and persons with a disability. We thank all applicants for their interest, however, only those selected for an interview will be contacted.

Number Of Openings

1

PC Financial recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants and colleagues with disabilities.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Please Note: If you have Employee Self Service (ESS) on Workday, apply to this job via the Workday application.