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Prudential’s Global Technology team is the spark that ignites the power of Prudential for our customers and employees worldwide. Our organization plays a critical and highly visible role in delivering customer-driven solutions across every area of the company. The Global Technology team is made up of diverse, agile-thinking, and highly-skilled professionals; we use our combined capabilities to enable the organization with innovation, speed, agility, scalability and efficiency. 

The Global Technology team takes great pride in our culture where digital transformation is built into our DNA. When you join the Global Technology organization at Prudential, you‚Äôll unlock a challenging and impactful career ‚Äď all while growing your skills and advancing your profession at one of the world‚Äôs leading financial services institutions.

The CTO Organization within‚ÄĮGlobal Technology‚ÄĮis seeking a‚ÄĮTechnical Writer‚ÄĮto work in the newly created Platform Business¬†Office. In this role, you will have a significant impact on our business as you enhance the first impression new developers/consumers have of Platform Services and how experienced¬†customers¬†make the most¬†out¬†of¬†the products offered in the portfolio.¬†¬†You will Implement and promote organizational communications objectives and facilitate discussions for successful implementation of products and services in a consistent manner.¬†

The successful candidate must be able to: 

  • Partner with¬†SMEs, technical developers, 3rd¬†party vendors, support teams and other stakeholders to create and maintain high-quality documentation.¬†
  • Effectively communicate (both verbal and written) at all levels of the organization.¬†
  • Conduct research and interviews to gather information for documentation and act as a liaison for Information Technology to discuss the flow of information and application of policies to Standard Operating Guidelines.¬†
  • Practical experience in the design, development, and delivery of technical documentation on major development programs.¬†
  • Review and/or edit content developed by other members of the team.¬†
  • Write user-friendly content that meets the needs of the target audience.¬†
  • Participate in source code walk-throughs to capture, understand, use, and improve comments inserted into code to improve software documentation.¬†
  • Develop and write instructions, policy,¬†procedure documents¬†and marketing materials¬†in a timely manner (including manuals and bulletins)¬†
  • Use disparate media outlets to distribute content (blogs, Stack¬†Overflow, etc.)¬†
  • Maintain and ensure consistency across all documentation platforms.¬†
  • Participate in a highly technical Agile Delivery Team to bring new services and updates to market quickly.¬†
  • Research, create, and maintain documentation style templates and establish organizational standards.¬†
  • Create documentation and other content, by interviewing staff members and translating it into a clear and understandable instruction set.¬†
  • Thrive amid ambiguity to successfully collaborate across various technology disciplines to drive enterprise outcomes.¬†
  • Maintenance of internal documentation library, providing and/or coordinating special documentation services as required, and oversight of special projects.¬†
  • Work with the management team to update/maintain current manuals in the established writing style and templates¬†
  • Help evangelize IT best practices and trends including TechOps, Automation, DevOps, etc.¬†
  • Cleanup drafts of written communications or Powerpoint presentations.¬†
  • Performs other duties as assigned.‚ÄĮ¬†

Qualifications:

  • 2+ years of experience in technology
  • 2+¬†years of technical¬†writing¬†experience
  • Able to understand the logic of code and to construct simple data queries ¬†
  • Technical background in¬†IT (software development, infrastructure support, etc.).¬†
  • Advanced business and data analysis, business process and application knowledge¬†
  • Internal documentation, general API documentation, JSON Documentation, YAML¬†files, error¬†codes,¬†etc.¬†
  • Proficient in¬†knowledge of technical writing, business applications¬†
  • Fluency with Agile Delivery, specifically the Scaled Agile Framework (SAFE).¬†
  • Innovation skills and vision. Possesses and can further cultivate diversity of thought.¬†
  • Ability to process new concepts and technologies quickly, has an appetite for learning.¬†
  • A problem-solving mindset, someone with the skills and attributes to find the most appropriate solution that will bring about the desired change/outcome.¬†
  • Strong written and oral communication skills with ability to present complex information with simplicity.¬†
  • Ability to multi-task and flex when priorities change.¬†
  • Strong attention to detail and ability to review/write documentation for key content¬†
  • Ability to work independently.¬†
  • Must be a self-starter, give accurate time estimates and meet deadlines.¬†
  • Exceptional interpersonal, organizational, teaming, written communication, and listening skills‚ÄĮ¬†
  • Bachelor‚Äôs or¬†Master's¬†degree in¬†Technical Communication,¬†Information Systems,¬†English,¬†Computer Science, Communications¬†or related field/experience.¬†
  • Experience with international business partners (Japan) a plus.¬†
  • 7x24x365 availability, as the team supports a global environment.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is a multinational financial services leader with operations in the United States, Asia, Europe, and Latin America. Leveraging its heritage of life insurance and asset management expertise, Prudential is focused on helping individual and institutional customers grow and protect their wealth. The company's well-known Rock symbol is an icon of strength, stability, expertise and innovation that has stood the test of time. Prudential's businesses offer a variety of products and services, including life insurance, annuities, retirement-related services, mutual funds, asset management, and real estate services.

We recognize that our strength and success are directly linked to the quality and skills of our diverse associates. We are proud to be a place where talented people who want to make a difference can grow as professionals, leaders, and as individuals. Visit www.prudential.com to learn more about our values, our history and our brand.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status , medical condition or any other characteristic protected by law. 

The Prudential Insurance Company of America, Newark, NJ and its affiliates.

Note that this posting is intended for individual applicants. Search firms or agencies should email Staffing at staffingagencies@prudential.com for more information about doing business with Prudential.

PEOPLE WITH DISABILITIES:

If you need an accommodation to complete the application process, which may include an assessment, please call (800) 433-8960, prompt 4 or email accommodations.hw@prudential.com.

Please note that the above number and email are solely for individuals with disabilities requesting an accommodation. If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

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