The Security Orchestration, Automation, & Response (SOAR) team at Rapid7 is looking for a spirited User Experience Writer to plan, track, and create connected learning and content experiences for our customers. We're seeking a writer that deeply understands customer challenges, expertly leverage data to inform content decisions, and ensures that content is effective and contextual. You'll be part of an experienced and fun team of user experience professionals who are deeply embedded within cross-functional teams, and taking a leadership role in how we all approach and collaborate around content holistically.
About the Team
As a Senior UX Writer, you'll be an integral part of the SOAR UX team, as well as the lively UX Writing community at Rapid7 spanning multiple divisions in the company. You'll be part of a team who genuinely cares about people: both those who use our product as well as our colleagues who help make it. You'll be surprised at how many thoughtful questions about content you'll hear from engineers, product managers, and customer-facing roles—and their readiness to collaborate to make things better. You'll work directly with team members in Belfast, Northern Ireland; Boston, MA, and Tampa, FL, as well as other locations around the world.
We don't require cybersecurity experience. It's nice to have, but ultimately we're looking for an experienced writer with great UX instincts that can identify needs across products and content. We know there will be a ramp-up period and will support your journey into this exciting field!
In this role, you'll create critical experiences that educate, guide, and support our customers in their quest to secure their organizations—an exciting and challenging opportunity for orchestration and automation in particular due to the generalized nature of the space. An example of your biggest problem: the number one thing our customers come to us after purchasing our products is, “this is great; what should I be doing with it?” We believe with strong conviction that content has the power to help solve that problem for our customers and help them see the very real opportunity in this space.
You'll collaborate directly with teams and individual UX leads to support our experiences, as well as help to drive our broader content strategy. That might include large-scale content projects, diving into existing or new research to identify user education needs, and designing and implementing content experiences that meet those needs.
In this role, you will:
The skills you'll bring include:
We know that the best ideas and solutions come from multi-dimensional teams. Teams reflect a variety of backgrounds and professional experiences. If you are excited about this role and feel your experience can make an impact, please don't be shy—apply today.
Rapid7 is creating a more secure digital future for all by helping organizations strengthen their security programs in the face of accelerating digital transformation. Our portfolio of best-in-class solutions empowers security professionals to manage risk and eliminate threats across the entire threat landscape from apps to the cloud to traditional infrastructure to the dark web. We foster open-source communities and cutting-edge research–using these insights to optimize our products and arm the global security community with the latest in attackers' methods. Trusted by more than 10,000 customers worldwide, our industry-leading solutions and services help businesses stay ahead of attackers, ahead of the competition, and future-ready for what's next.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.