Technical Writer

Red Hat Customer Content Services (CCS) team is looking for a Technical Writer to join their expanding organization. In this role, you will promote customer loyalty and success through content development and delivery. You will work closely with software engineers, quality experience, user experience, field teams, support engineers, and other subject matter experts to create content that helps customers understand offerings and find the best solutions for their needs. As a Technical Writer you will work with dynamic, fast-paced Agile teams to bring to market new and exciting technologies.

What you will do

• Work closely with content strategists, documentation program managers, engineering project teams, support teams, and other stakeholders to create and maintain high-quality documentation for upcoming releases of Red Hat’s offerings
• Prioritize and deliver customer-focused documentation aligned to established processes
• Provide feedback to other technical writers to improve the quality and consistency of content
• Work with quality engineering (QE) and development to improve the accuracy of documentation
• Address customer feedback, and promote continuous improvement of the documentation experience
• Contribute to the achievement of team goals through completion of tasks
• Learn to use internal documentation toolchain, including the publishing platform and issue tracking tools
• Keep up to date on changes to offerings, customer use cases, support issues, and business strategy
• Devote time to research and increase understanding of product area, including related trends and topics in artificial intelligence (AI), machine learning (ML), and machine learning operations (MLOps)
• Engage with upstream communities to support upstream documentation and process improvements

What you will bring

• Experience with the software development lifecycle, including an understanding of the customer lifecycle and knowledge of different content development and publishing methodologies, tools, and defect-tracking systems
• Familiarity with structured, topic-based authoring, information architecture; experience with DITA is a big plus
• Ability to collaborate in a global team environment, proactively engage subject matter experts, and follow through on commitments
• Familiarity with version control systems and Git
• Knowledgeable of Agile and rapid iteration releases
• Demonstrated success taking accountability for project prioritization, execution, and completion
• Knowledge of AI, ML, and MLOps concepts and technologies
• Familiarity with upstream open source communities

The salary range for this position is $72,080.00 - $115,290.00. Actual offer will be based on your qualifications.

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits

Comprehensive medical, dental, and vision coverage

Flexible Spending Account - healthcare and dependent care

Health Savings Account - high deductible medical plan

Retirement 401(k) with employer match

Paid time off and holidays

Paid parental leave plans for all new parents

Leave benefits including disability, paid family medical leave, and paid military leave

Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Diversity, Equity & Inclusion at Red Hat

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.