Ecommerce Content Manager

As part of the Ring.com Ecommerce Team, the Content Manager will be a key player in orchestrating and program managing all content updates to the website for the US. This consists of product launches, sitewide campaigns, URL updates and updates to product positioning. This role will will manage all content authoring intake, content calendar, projects and capacity planning as well as manage the 3rd party relationship and billing with our Content Management System (CMS). This role will partner cross-functionally with Engineering, QA, Design, International and Product Strategy teams. This role will run the weekly deployments of all updates for the US, and partner closely with international authors to make sure updates are correct. This role is the gatekeeper of our site and required to be detail oriented in catching mistakes, missing information and/or broken systems before content goes live. This role will manage 4 content associates (who do the execution of all updates) and report directly to the Senior Merchandising Manager.

Key job responsibilities

• Own program management of all content authoring for the website
• Own content calendar
• Intake new project requests and work cross-functionally to stay on top of work-back-schedules
• Manage 3rd party relationship with CMS tool, Contentful
• Work closely with ecommerce team to optimize the content and consumer journey
• Build strong internal relationships with US ECommerce, merchandising, operations and wider marketing & Global ECommerce team
• Troubleshoot technical issues with the support of the QA and engineering teams
• Manage a team of 4 content associates

About The Team

Our company mission at Ring is to keep people close to what’s important. In order to do that the Ecommerce team owns our DTC website which provides products to purchase and information important to users to be educated to make a confident purchase decision. By adhering to a set vision, this person’s work will directly impact the customer experience and functionality of the website.

Basic Qualifications

• 4+ years of professional non-internship marketing experience
• Experience using data and metrics to drive improvements
• Experience building, executing and scaling cross-functional programs or marketing campaigns from concept to completion

Preferred Qualifications

• Experience using content management systems (CMS) like Shopify or Contentful

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