Manager, Content Design

At Ring, they are committed to making home and neighborhood security accessible and effective for everyone, while working hard to bring communities together. Ring is an Amazon company.

With Ring, you're always home.

Manager, Content Design (MCD) is responsible for setting the standard for the user experience of Ring's physical and digital product suite through content design and writing. This role requires west coast working hours, with limited domestic and international travel for in-person meetings, events, and workshops.

About You

You are a critical thinking self-starter, experienced with team management and leading through an established and successful global content design system in a scale-up environment. Above all, you are focused on solving real problems for real people through collaborative research, content design, and iteration.

Key job responsibilities

• Define and evangelize global and regional content guidelines and best practices to standardize frameworks (e.g., conceptual modeling, information architectures) and methodologies to scale design (e.g., systems, patterns, standards, methods, and/or processes)
• Own content lifecycle; leading cross-org design reviews and participating in product and tech debates, directly influencing outcomes for customers.
• Use a combination of data analysis, user research, benchmarking, and audits to substantiate and sell-in content decisions and improvements
• Lead strategic alignment across orgs using significant expertise to advise on core UX disciplines, methods, and/or processes
• Align teams and orgs towards simple, coherent approaches; communicating complicated product concepts with clear, jargon-free language
• Incorporate post-launch retrospectives and feedback loops (user testing, customer feedback) for analysis-based optimization
• Set content vision and optimize org structures and mechanisms to meet high-impact business goals.
• Align ambiguous content, technology, and customer education problems to help build and scale out new product solutions
• Manage a high volume of complex programs

A day in the life

You'll manage and mentor a hybrid team of remote and on-site content designers and writers to inform, improve, and guide development of Ring's content design systems, establishing shared goals and success metrics for an expanding function within a greater distributed team. You'll champion design thinking best practices and data for an optimal customer journey, leading across the Design organization, out to partners, and within the broader Ring business to ship high-impact products, services, and features.

About The Team

Ring Design is a collaborative, multi-disciplinary organization of designers, engineers, writers, researchers, product managers, and program managers working together to bring the Ring product vision to life. In every work stream, we immerse ourselves in insights, and invent on behalf of our customers.

Basic Qualifications

• 6+ years of design experience
• 3+ years of leading design teams experience
• Experience leading design teams in problem definition, artifact rendering, cross-functional collaboration and delivery, and user validation and measurement
• Knowledge of best practices for information architecture and interaction design, user-centered design process
• Knowledge of user experience principles and techniques
• Experience shipping innovative, successful consumer products
• Familiarity with end-user documentation for consumer-packaged goods, tech, or electronics

Preferred Qualifications

• Experience working cross-team and synthesize feedback and input from product management, engineering, testing, and marketing
• Experience with agile/scrum
• Experience measuring the impact of your work against key business and customer experience goals

Amazon

is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.