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Technical Writer

S&P Global New York City, NY
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Job description

The technical documentation team designs and publishes user guides, client communications and website content for S&P Global Market Intelligence. We are part of the product management team. Our content helps communicate the value of new S&P Global Marketplace products to the market and assists with client retention.

The Impact: As a Technical Writer you will be responsible for creating content that helps our clients maximize the value of our robust financial data content and delivery platforms including data feeds, Cloud, and API solutions. You will advocate for our customers, developing a deep understanding of their business needs and the use cases for our products, and develop documentation that anticipates user questions and explains how to gain value from our products.

What’s in it for you:

You have the opportunity to directly influence our clients’ user experience with S&P Global Market Intelligence products by developing high-quality technical documentation. You will be part of a team that supports pre-sales efforts and collaborates with product management and our client service team to provide the best support possible for our customers.

Responsibilities:

  • Develop documentation plans for product and content releases
  • Produce user guides, technical guides, release notes, database schema diagrams, website content, data dictionaries, and related content
  • Estimate, plan, and prioritize work to meet product delivery schedules and to ensure development of accurate content
  • Work closely with product managers, product owners, and Agile development teams during the development cycle
  • Develop effective working relationships and build consensus among multiple stakeholders
  • Work with product management, client support, and the commercial team to continuously improve content based on client and internal feedback
  • Contribute to monthly client newsletter

What We’re Looking For:

Basic Qualifications:

  • At least 3 years of experience in technical writing
  • Bachelor’s or Master’s degree in technical communications, English, or related field
  • Clear, concise writing style
  • Expert-level English grammar and mechanics
  • Sufficient technical acumen to work with database, Cloud, and API technologies
  • Ability to explain complex financial data concepts to multiple audiences
  • Excellent interviewing skills for eliciting information from subject matter experts
  • Primary tools: Microsoft Word, Excel, Adobe Acrobat Pro, Visio, SnagIt, SQL Server Management Studio, Dreamweaver, Crownpeak

Preferred Qualifications:

  • Knowledge of financial industry, accounting principles, and financial concepts
  • Knowledge of HTML and website content management systems
  • Knowledge of relational database concepts and SQL query language
  • Experience with API and/or Cloud technologies
  • Experience with rapid and iterative software development methodologies (Agile preferred)

Flexible Working (optional)

We pride ourselves on our agility and diversity, and we welcome requests to work flexibly. For most roles, flexible hours and/or an element of remote working are usually possible. Please talk to us at interview about the type of arrangement that is best for you. We will always try to be adaptable wherever we can. 

Return to Work

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative (link to career site page when available), we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

Grade/Level (relevant for internal applicants only): 8

The Location: Centennial, CO; Charlottesville, VA; Richmond, VA; Toronto, ON, CAN

Compensation/Benefits Information (US Applicants Only):

S&P Global states that the anticipated base salary range for this position is $41,100 to $85,300. Base salary ranges may vary by geographic location.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, visit https://www.spgbenefitessentials.com/newhires

About Company Statement:

S&P Global delivers essential intelligence that powers decision making. We provide the world’s leading organizations with the right data, connected technologies and expertise they need to move ahead. As part of our team, you’ll help solve complex challenges that equip businesses, governments and individuals with the knowledge to adapt to a changing economic landscape.

S&P Global Market Intelligence partners with customers to broaden their perspective and operate with confidence by bringing them leading data sources and technologies that embed insight in their daily work.

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Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  

US Candidates Only:  The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. 

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PDMGDV203 - Entry Professional (EEO Job Group)

Salary range CAD $41k to $85k annual
Date posted 6th June 2023
Commitment Full-Time
Place of work Richmond, VA
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