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Why Sentric?

Our mission is simple: provide a great product with great customer service. But for that to happen, we need committed and engaged employees. And for that to happen, Sentric has to be a great place to work.

Here, you’ll find yourself surrounded by colleagues who feel like friends, people who are willing to help and want to see you succeed. When asked to describe Sentric in a few words, our employees respond with things like “collaborative,” “fun-loving,” and “committed to our clients.”

As important as our work is, we know it’s not the only thing going on in your life. We make work-life balance a priority with flexible start times, the chance to win your birthday off, and other great perks. Bring Your Dog to Work Day, National S’mores Day, our Annual Chili Cook-Off, yoga sessions...there’s something for everyone. We also love to volunteer - we paint, garden, distribute toys during the holidays, and never pass up an opportunity to hold a potluck lunch to raise money for a good cause.

We’re looking for a Content Strategist who will be responsible for writing content and managing all technical aspects of our Help Center. If you’re an experienced technical writer with an eye for detail, a superior command of the English language, and comprehensive technical skills, we want to hear from you!

A day in the life of a Content Strategist

You write content that shapes our clients’ user experience. You use your in-depth knowledge of our software, our clients’ needs, and the customer journey to craft copy that helps users understand complex information and complete tasks easily. You also have the technical skills and competencies needed to manage our Salesforce Community platform, grow and maintain our Help Center, and assist with each new SentricHR release. You’re committed to improving the user experience using your writing and technical expertise.

More specifically, you:

  • Prepare and maintain documentation and training materials for SentricHR, including articles and videos for both internal and external audiences
  • Manage all elements of the Help Center (including content, styling, and engagement)
  • Provide UX writing (such as labels, warning messages, and empty states) for SentricHR
  • Write Release Notes for internal and external users
  • Study and learn SentricHR in order to effectively communicate and document its use
  • Determine and interpret the needs of end-users
  • Gather usability feedback from users, designers, and team members
  • Perform other related duties as assigned, including assisting with client-facing emails and general wordsmithing

Are you right for the job?

  • You have a Bachelor's degree in English, Technical Writing, Communications, or a similar technical discipline
  • You have at least 3-5 years of experience in a related role
  • You have proven technical writing and editing skills
  • You’re familiar with commonly used technical writing concepts, practices, and procedures
  • You’re familiar with technical writing form, structure, and notation conventions
  • You can familiarize yourself with Sentric’s voice and then maintain that voice and tone consistently across all content
  • You’re able to effectively translate and communicate technical information to non-technical individuals
  • You have strong analytical, planning, organizational, and time management skills
  • You have strong research skills, including the ability to gather and analyze data from multiple sources
  • You’re highly motivated and work well both on your own and on a team
  • You’re able to follow and understand directions
  • You’re committed to continual learning
  • You’re able to meet aggressive deadlines
  • You’re proficient in Microsoft Office and Google Docs, plus Camtasia, Adobe Premiere Pro, or other video-editor software
  • You’re committed to our company values

It’d be great if you also have:

  • Technical certifications
  • Experience in web development and graphic design (proficiency in HTML/CSS a plus)
  • Knowledge of HR and/or Payroll software
  • Working knowledge of Salesforce Communities or other online help technology

Perks and Benefits

  • Friendly culture and comfortable work environment
  • Hybrid work schedule
  • Casual, relaxed dress code
  • Comprehensive and competitive benefits, including:
  • Health, Dental & Vision Insurance
  • Long-Term Disability Insurance
  • Group Term Life Insurance
  • Health Savings Accounts
  • Flexible Spending Accounts
  • Legal & ID Theft Insurance
  • 401(k) with Employer Match

And more!

  • Generous paid time off and paid holidays
  • Flexible work hours (start your day anytime between 8:00-9:00 am to leave between 4:30-5:30 pm!)
  • Great location in the heart of Southpointe with easy access to shops and restaurants, and only a short drive away from Sarris Candies (who just happens to be a long-time Sentric client!)

About Sentric Inc.:

At Sentric, we connect organizations with their employees. With our all-in-one human resources and payroll software SentricHR, we simplify HR and give you the right tools for your business without taxing your IT infrastructure.

SentricHR also grows with you, giving you the ability to pick and choose the features you need, as you need them. With all data hosted securely in the cloud, you won’t need to sacrifice data security, either.

We like to think that SentricHR makes work better for everyone. To do this, we provide:

ONE-ON-ONE SERVICE

Service is at the heart of what we do, and our certified staff has the experience needed to help our clients at every step of the way. All of our clients are paired with a dedicated account manager who does more than just resolve calls. Our account managers are consistently available, ask our clients what they want to achieve, and then help them find the best solutions.

ALL THINGS HR IN ONE PLACE

We know that you aren’t looking for more HR resources (you have enough of those to manage already). Instead, we offer a single software that's focused on simplifying those complicated resources and centralizing dispersed solutions. SentricHR provides Payroll, Time Tracking, Health Benefits, and more on a single, streamlined platform.

SOFTWARE EMPLOYEES LOVE

Building a perfectly tailored HRIS is a delicate balancing act. SentricHR is powerful enough to meet your needs but intuitive enough to be used by every person in your organization.

Sentric is headquartered in Pittsburgh, PA. For more information, please visit www.sentrichr.com.

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Our all-in-one software helps you prioritize your people with simplified management for all things HR.
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