Content Design Manager

About Us

At SimplePractice, our team is dedicated to improving the health and wellness industry by building a suite of innovative solutions for practitioners and their clients. Our product supports practitioners on their clinical journey to becoming licensed, helps them manage their business and practice once they’re up and running, and enables new clients to discover and interact with practitioners. Taking a practitioner-first approach in everything we do makes it possible for health and wellness practitioners to devote more time to their clients while they use SimplePractice to start, grow, and maintain a successful private practice.

The Role

We're seeking a full-time content design manager to lead our growing, one-year-old content design team. We’re looking for an experienced content design leader who’s still comfortable getting their hands dirty and executing on tasks.

SimplePractice content designers focus on user experience and product—this is not a copywriting, content marketing, or technical writing position. Our content designers are arbiters of language who use words to solve complex problems. They make our products easier to navigate and more delightful. They play a critical role in testing ideas, advocating for users, creating new features, and driving business value.

Our content design manager will be someone who can create interface content for SimplePractice products and also elevate content design as a discipline. This position requires a deep understanding of the role language plays in the UX design process. The ideal candidate understands how to use content to help users accomplish tasks as effectively and efficiently as possible. They will be a champion for consistency, accessibility, and writing as a differentiator. 

This role involves managing two other content designers (and eventually hiring more) and working cross-functionally to represent content design across SimplePractice. It also involves individual-contributor work, including daily content design tasks, attending workshops, and participating in design crits.

Responsibilities

• Lead and grow the content design discipline at SimplePractice 
• Provide regular performance feedback, check-ins, and reviews for people who report to you 
• Coach team members to increase their impact, develop strengths, and grow their careers 
• Collaborate with product designers and product managers to build strategically aligned, delightful user experiences
• Make data-driven writing decisions that prioritize inclusivity and accessibility 
• Write clear, grammatically-correct product copy that meets user needs and adheres to the content design system 
• Boil down complex messages into concise, compelling interface text 
• Evangelize content design best practices to internal stakeholders 

Desired Skills & Experience

• 8+ years professional content-development experience, either as a content designer/UX writer, copywriter, or content strategist 
• 4+ years experience as a content designer/UX writer for SaaS products 
• 2+ years experience managing, coaching, and developing direct reports 
• Solid writing chops, with content design work samples that highlight problems you helped solve, your contributions, and customer impact 

California Job Applicant Privacy Notice

Thank you for your interest in opportunities at SimplePractice LLC (“SimplePractice” or “us” or “we” or “our”). Please note that when you submit your resume or application materials to us for employment purposes, we may collect the following categories of personal information about you:

• Identifiers (e.g., name, address, email address, and phone number); protected characteristics (e.g., sex, gender, age, citizenship, disability status, and veteran status); professional or employment-related information (e.g., employment history, educational background, certificates and licenses, work eligibility information and other information obtained from your resume, cover letter, your responses to our application questions, background check forms, and your references); other personal records (e.g., signature, photograph, and criminal background information); and inferences drawn from personal information collected (e.g., creating a profile that reflects your abilities and aptitudes).

We collect the above categories of personal information for the following business purposes:

• To perform recruitment and hiring services; to manage the workforce; to comply with federal and state laws, and to maintain security (e.g., to detect and prevent against security risks and incidents, to prevent against fraudulent or illegal activity, and to ensure compliance with our company policies and procedures).

For more information about our privacy practices, please visit our Privacy Policy or contact us at privacy@simplepractice.com.