UX Writer

Snoonu Doha, QA

Job description

At Snoonu, we hold the belief that technology has the power to make anything possible.

Vision: to be the first Qatari Super App that propels the region and its community through innovation and technology. We envision a global expansion where what we do surpasses norms and limitations every time.

Mission: To radically transform how people live by leveraging technology to connect them with endless possibilities.

Values We Live By

Be Customer Obsessed - “Focus on the customer and all else will follow.”
Act with Integrity - “We are honest, ethical, and trustworthy in everything we do.”
Be Curious and Creative - “We constantly innovate and create solutions to bring a lasting positive impact.”
Lead by Example and Take Ownership - “Be the change you want to see and take ownership.”
Work Smart and Deliver Results - “You can do more by doing less, better, and faster.”
It's all about people - “Be a team player, together we are stronger.”

About Snoonu

Snoonu is Qatar’s leading platform for seamless delivery and e-commerce, committed to transforming the way people experience digital services. We aim to delight our users with efficient, user-friendly products that simplify their lives. Our growing team is passionate, innovative, and focused on delivering an unparalleled user experience.

We are looking for a talented UX Writer to join our team in Doha. This role is vital to creating engaging, localized, and user-friendly content for our platform. Your words will shape the way users interact with Snoonu, driving clarity, trust, and delight across every touchpoint.

What you will be doing:

Craft Clear, Engaging Content: Write concise, user-focused copy for app interfaces, notifications, emails, error messages, and other digital touchpoints.
Localization & Cultural Adaptation: Tailor content to resonate with Arabic-speaking audiences, ensuring cultural relevance and linguistic accuracy.
Collaborate Cross-Functionally: Work closely with Product Managers, Designers, Engineers, and Marketing teams to ensure content aligns with product goals and user needs.
Support User Research: Participate in usability testing, analyze user feedback, and refine content to improve the overall experience.
Maintain Consistency: Develop and enforce voice and tone guidelines in Arabic and English, ensuring a cohesive brand voice across all touchpoints.
Optimize User Flows: Audit existing content and propose improvements to enhance clarity, reduce friction, and improve user engagement.
Design System Contribution: Collaborate with the Product Design team to contribute to and maintain Snoonu’s design system, particularly in content standards.
Educate Teams: Advocate for content-first approaches and best practices in UX writing within the company.

Attitude matters most but do you have any of these?

Language Proficiency: Native-level fluency in Arabic (spoken and written) and professional proficiency in English.
Experience: 3+ years of experience in UX writing, content design, or a related role.
Content Crafting Expertise: Proven ability to create clear, concise, and impactful content for web and mobile applications.
User-Centric Mindset: Deep understanding of user-centered design principles and a strong desire to solve user pain points through content.
Cultural Sensitivity: Familiarity with the Qatari market and regional nuances to deliver culturally appropriate content.
Collaboration Skills: Excellent communication and collaboration skills to work with cross-functional teams in a fast-paced environment.
Technical Proficiency: Familiarity with tools like Figma, Miro, and content management systems (CMS).
Adaptability: Ability to prioritize and manage multiple projects while navigating the dynamic needs of a growing organization.
Research Savvy: Experience leveraging user research and analytics to inform content decisions.

Preferred Qualifications