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Our mission is to power global travel for everyone, everywhere. As a Content Designer on our XD (Experience Design) team, you’ll help us achieve that mission by contributing to the tone, structure, and narrative flow of content across product experiences. 

You’re perfect for this role if you’re a blend of a systems thinker, storyteller, and UX writer. You identify user needs and find the right content to meet those needs using logic, hard data, and empathy for your user to inform your choices. You love competitive analysis and live to bring together your insights into a cohesive strategy.

Technical Skills required

  • Bachelor’s degree or equivalent, as well as experience in core skills such as UX Writing, Content Audits and Analysis, Content Mapping and Modelling, Content Planning and Sourcing, Conversational Design, Information Architecture, and Storytelling.
  • At least 5 years of related professional experience as a content designer or content strategist,
  • Able to audit, analyse, structure, create, and present content independently using established frameworks.
  • Understanding of human-centered design (HCD) practices.
  • A thoughtful, empathetic, and inclusive approach to content design that meets every user where they are.
  • Strong skills in presentation and storytelling, and the ability to communicate compelling rationale and narratives to your team and partners. 

Please provide 2-3 values or traits that are important to this role

  • A passion for travel and for our mission.
  • A portfolio of work that demonstrates your skills. We’re especially interested in seeing examples of work you’ve done for Android and iOS apps, and if you have experience working in a platform or two-sided marketplace, it’s a definite plus! 

Please list 3-4 functional activities the resource should be capable of

  • Apply comprehensive, customer-focused approaches to drive content design in your product area.
  • Use human-centered design methods to design, craft, and test content solutions that address real customer challenges.
  • Orchestrate a clear and compelling voice and tone — even if you don’t own all the content — across complex product areas.
  • Identify and use scalable frameworks (e.g., matrixes and other structured documentation) to tackle structural problems with product content.
  • Design content solutions to improve systems, overcome technical constraints, and reduce content debt.
  • Apply UI frameworks, modularity, localization, reuse, and related concepts to design content solutions that scale.
  • Use both qualitative and quantitative insights and business analytics to drive content insights and solutions.
  • Partner across teams to improve the accessibility, inclusion, readability, and translatability of product content.

About Us

Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. SPECTRAFORCE is built on the concept of “human connection,” defined by our branding tagline NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people (and clients) can reach their highest potential. Our entire workflow cultivates NEWJOBPHORIA® with candidates and employees throughout their engagement with SPECTRAFORCEhttp://www.spectraforce.com 

We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 130 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation.

Benefits: SPECTRAFORCE offers ACA-compliant health benefits as well as dental, vision, accident, and hospital indemnity insurance. Additional benefits SPECTRAFORCE offers to eligible employees include commuter benefits, a 401K plan with matching and a referral bonus program. SPECTRAFORCE offers unpaid leave as well as paid sick leave when required by law. 

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at nahr@spectraforce.com if you require reasonable accommodation. 

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Spectraforce Technologies
Visit website Raleigh, NC
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