Job description
Company Overview
Spectrum is the nation’s fastest-growing mobile provider and leading internet provider. Our tech teams create, develop, and operate leading connectivity products serving nearly 100 million users and 500 million devices. We connect people to what’s next.
This position is eligible to work in a hybrid work model (a combination of in-office and remote days).
Craft in-product, cross-platform messaging for mobile apps, set-top box apps (Roku, etc.), responsive websites, interactive program guides and much more. Contribute to the design of innovative solutions by collaborating with all involved teams and supporting new and existing features across multiple applications.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently supports all efforts to simplify and enhance the customer experience.
- Enhance the user experience of a product by crafting content to fit product needs such as product copy, instructional text, UI labels, error messaging, marketing copy, etc.
- Responsible for consistent cross-product messaging across all digital channels (i.e. web, mobile, TV, wearables, print, voice).
- Responsible for creating copy that works as part of a UX/UI design solution that is engaging and effective to help achieve business goals.
- Function as the liaison with product managers, designers and developers to understand and write content that meets business and technical requirements.
- Creates and adheres to voice, tone, style and brand content guidelines.
- Accepts editorial feedback from stakeholders and peers and is great at incorporating feedback received into the work product. In addition, to be able to offer design feedback to UX/UI designer-peers where appropriate.
- Advocate for the customer experience within the organization.
- Ownership of content/voice/tone of one or more products.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English
- Ability to collaborate and work well with others
- Understands design thinking and user experience design best practices; in particular, understand the difference between copywriting and content design
- Effective written and verbal communication skills.
- Effective time management skills and the ability to be self-directed.
Required Education
- Bachelor's degree or equivalent work experience
Required Related Work Experience and Number of Years
- Writing experience: With at least 50% focus on UX writing - 6-8
- Experience with common productivity and design tools (MS Office, Adobe Creative Cloud, etc.)
- Experience or understanding of basic UX/product design principles
- Experience leading creative projects
WORKING CONDITIONS
Get to Know Us
Charter Communications is known in the United States by our Spectrum brands, including Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 93,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more.
Who You Are Matters Here
We’re committed to growing a workforce that reflects our communities and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
Salary range
Not specified
Date posted
26th September 2022
Commitment
Full-Time
Place of work
Charlotte, NC
Additional information
Hybrid