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Senior UX Writer/Content Designer

Spokeo Pasadena, CA
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Job description

Spokeo is a people search engine that both enlightens and empowers our customers. With over 14 billion records and 15 million visitors per month, we reconnect friends, reunite families, prevent fraud, and more.

The design team is looking for a talented Senior UX Writer/Content Designer to craft outstanding product experiences. Your work will play a critical role in driving customer satisfaction. You will collaborate with product designers, product managers, brand marketers, and lawyers to build content for multiple platforms. With your creative writing skills, we can make our products feel simpler and more intuitive than ever before!

Responsibilities:

  • 40% - Help users get the most out of Spokeo products by creating a user interface copy that is easy to understand. Tasks include writing copy for marketing campaigns, onboarding, promotions, error messages, instructional materials, branded products, tooltips, emails, and other components that facilitate the end-to-end user experience.
  • 10% - Work collaboratively in Figma and Jira with cross-functional members from the design, product, marketing, engineering, and legal teams to craft compelling content across various platforms.
  • 15% - Possess excellent communication skills and are comfortable with providing and receiving feedback in an iterative design environment.
  • 15% - Establish exemplary standards so that all product narratives are cohesive and consistent. Create templates and guidelines for other teams to create superior quality, consistent content.
  • 10% - Ability to create questions and storylines for different user testing scenarios, take a data-driven approach to usability studies, and optimize copy to enhance product growth.
  • 10% - Utilize heuristic evaluations, content audits, or competitive analyses to gain insight into existing content experiences and pinpoint areas of potential enhancement.

Requirements:

  • Bachelor's degree in Creative Writing, English, Journalism, Communications, Technical Writing, UX, HCI, or equivalent practical experience
  • 5+ years of experience in user-focused product, marketing campaigns, email, and/or editorial writing
  • Familiarity with user experience research principles and practices, how to use data to provide informed user insights, and drive business results.
  • Provide a diverse online portfolio that illustrates your skills, including UX-focused writing samples, brand and copy guidelines, and tone of voice.
  • Able to work in a fast-paced, creative, and collaborative environment to identify customer problems and articulate elegant solutions.
  • Proficient English with outstanding verbal, written, and visual communication skills
  • Ability to work on multiple projects simultaneously, utilizing excellent communication skills to manage time and meet expectations effectively.

Privacy Notice for Candidates: https://www.spokeo.com/recruiting-policy

Spokeo is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Spokeo fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best products and be relevant in a rapidly changing world.

Recruiters or staffing agencies: Spokeo is not obligated to compensate any external recruiter or search firm who presents a candidate or their resume or profile to a Spokeo employee without 1) a current, fully-executed agreement on file and 2) being assigned to the open position (as a search) via our applicant tracking solution.

Salary range Not specified
Date posted 23rd January 2023
Commitment Full-Time
Place of work Remote (United States)
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