This position requires CJIS fingerprints.
This position requires a criminal background check. Therefore, you may be required to provide information about your criminal history in order to be considered for this position.
Education and Experience:
- Graduation from an accredited college or university with a Bachelor's Degree and one year of experience: (1) design of the website and the monitoring of website usage; or (2) designing and maintaining website content.
Substitution of a Specific Associates Degree for the Required Bachelor's degree: An associate's degree in one or a combination of the following from an accredited college or university may substitute for the required bachelor's degree: business data processing, computer accounting (e.g., accounting information systems), computer science, computer programming, information systems, telecommunications, or similar information technology degree (e.g., healthcare information systems).
Substitution of Education for Experience: Any graduate coursework in Information Technology may substitute for the required experience on a year-for-year basis to a maximum substitution of one year. (e.g., 36 graduate quarter hours in Information Systems or Web Design may substitute for one year of the required experience).
Substitution of Experience for Education: Qualifying full-time experience in one of the following areas may substitute for the required education on a year-for-year basis to a maximum of four years: (1) design of web site and the monitoring of website usage; or (2) designing and maintaining web site content.
Necessary Special Qualifications: None.
Summary: Under general supervision, is responsible for designing and maintaining website content.
Distinguishing Features: This is the working class in the web administrator job series. An employee in this class either independently designs or modifies website content or assists other members of a project team in the design or modification of website content to assist the agency in communicating via the web. Work may also involve the preparation of training materials which orient personnel who operate and use the website and web designing tools. This class differs from the Web Administrator in that an incumbent of the latter independently designs or modifies websites and leads website development activities.
- Receives website modification requests from internal and external customers.
- Interviews customers and gathers requirements for new projects.
- Reviews website statistics and usage data for reporting purposes.
Monitor Processes, Materials, or Surroundings:
- Proactively monitors site usage and makes recommendations to customers.
- Verifies content adheres to the agency's intended publishing purpose.
- Proactively reviews web content to ensure the information is current and relevant.
- Monitors change logs and updates to sites to ensure accuracy and adherence to guidelines.
Inspecting Equipment, Structures, or Material:
- Reviews website changes with content owners for accuracy and totality prior to publication.
- Designs website using information architecture best practices and appropriate design tools.
Evaluating Information to Determine Compliance with Standards:
- Proofs submitted content for compliance with the department's content strategy.
- Ensures that State and Agency policies are followed on all web content.
- Evaluates all website functionality and content in compliance with ADA standards.
Making Decisions and Solving Problems:
- Troubleshoots and resolves website issues in a timely manner.
- Creates new templates and frameworks for designs of all new websites for presentation to customers.
- Develops, creates and edits graphics and photos for inclusion in website designs.
Updating and Using Relevant Knowledge:
- Keeps up with emerging website technologies and standards.
- Maintains up-to-date knowledge of current information systems technology.
Developing Objectives and Strategies:
- Assists in establishing agency goals for website development and maintenance based on the agency's Web Strategy.
- Assists agency with developing website design and publishing policies.
- Assists agency communication leaders in developing tactics and strategies to enhance website user experience.
Interacting With Computers:
- Uses State approved web content tools to update websites.
- Uses computer systems to enter data, and utilize email and office productivity tools.
Communicating with Supervisors, Peers, or Subordinates:
- Interprets and communicates written and oral instructions from others.
Communicating with Persons Outside Organization:
- Communicates with outside organizations, and ensures that all information is passed to supervisors, peers, and others in a way that is easy to understand and follow.
Interpreting the Meaning of Information for Others:
- Reads and interprets state technology policies in order to communicate their meaning of them to others.
- Interprets the meaning of technical information for business users.
- Technical Competency
- Learning on the Fly
- Technical Learning
- Time Management
- Customer Focus
- Action Oriented
- Comfort around Higher Management
- Written Communications
- Knowledge of software used in web design
- Knowledge of web communication best practices
- Knowledge of customer and personal service
- Knowledge of social media concepts
- Knowledge of ADA website design standards
- Active Learning
- Active Listening
- Critical Thinking
- Monitor website usage
- Writing web content
- Comfortable working in a team environment
- Social Perceptiveness
- Graphical web design
- Evaluating the quality and performance of websites
- Troubleshooting web issues
- Judgment and Decision Making
- Time Management
- Written Comprehension
- Written Expression
- Deductive & Inductive
- Fluency of Ideas
- Information Ordering
- Problem Sensitivity
Tools and Equipment Used
- Personal Computer
- Fax Machine
- Copy Machine
- Mobile Devices
- Projector/AV Equipment