Job description
Are you a dedicated person who is passionate about making a difference? Would you like to work for the Ministry of Defence?
Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
Job Summary:
This role is to provide content design support and maintenance across digital services provided by the Defence Business Services.
This role will primarily support Civilian HR content on a number of platforms, with the aim to improve the employee experience in terms of how employees find, access, search and consume HR policy and DBS procedural knowledge. This includes how they are structured and written to support users to intuitively get their outcome at pace in a policy compliant manner. The post holder will work collaboratively with DBS services and Enquiry Centre teams and with HR Policy owners to create knowledge content that works for the users and defence.
- Work as part of a virtual agile team across organisational boundaries to deliver effective content on web based platforms.
- Working closely with stakeholders to review, change, create and maintain content that meets user needs and is compliant with the GDS Service Manual and design standards.
- Producing copy and content assets that are accurate, timely, high-quality and to style.
- Work with HR and DBS authorities to manage the new content through internal governance approval and trade union engagement.
- Adoption of configured and branded document templates and to introduce Quality Assurance and Employee Experience criteria.
- Use data and user insights to adjust and improve content.
- Participating in content and service design communities, sharing learnings, and findings with wider teams to transfer knowledge and capability.
- Potentially line management and mentoring responsibilities for Junior Content Designers in the team.
Person specification:
- Essential Skills
- Knowledge of all Microsoft Office applications.
- Proven ability to communicate - both written and verbal.
- The ability to work as part of a small agile team, and across multiple teams.
- Highly motivated and resilient.
- Access or a driven desire to learn
- Desirable Skills
- Microsoft SharePoint expertise.
- Contentful (CMS) expertise.
- Analytics expertise: SharePoint and Google Analytics.
- Oracle Digital Assistant: Creation / maintenance of Skills and ability to review customer interactions.
- Solution design and requirements gathering.
- Unit Testing Knowledge.
- Remedy Incident ticket management expertise.
- Release Management.
Behaviours
- Leadership
- Managing a Quality Service
- Changing and Improving
- Working Together
- Delivering at Pace
Benefits
- Alongside your salary of £36,530, Ministry of Defence contributes £10,582 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.
- An environment with flexible working options Monday-Friday
- 25 days paid annual leave rising (1 day per year) to 30 days upon completion of 5 years’ service (pro rata). In additional to 8 public holidays per year, you will also receive leave for HM The Sovereign's birthday
- Hybrid working where role permits
- An opportunity to be considered for Reward and Recognition - £250-£5000 per year
- Family-friendly policies including - parental leave and adoption leave
- Learning and development tailored to your role
- Professional and personal development of skills
- A culture encouraging inclusion and diversity
- Minimum of 15 days special leave in a rolling 12 month period for volunteer reserve commitments
- Special paid leave to volunteer up to 6 days per year
- A Civil Service pension with an average employer contribution of 28.97%
Allowances
The post does not offer relocation expenses.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Employment Hours
This position is advertised at 37 hours per week.
