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ūü•≥ Perspectives 2022 is here! Our content design careers festival Join us!

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Sun Life Financial is seeking a UX Writer to join our Digital User Experience team. This role supports our Direct-to-Client (D2C) team, evolving our industry-leading consumer e-Applications and creating copy that supports, guides, and engages users as they make key financial decisions.

As a digital content designer, you leverage the power of data and apply an evidence-based approach to make content recommendations and inform your content choices. You can filter and process different perspectives, ask the right questions, and put the user at the center of decisions while factoring in the business and organization’s objectives.

What will you do? 

  • Advocate for and articulate the power of user-centered writing and design to the customer experience¬†
  • Develop clear, concise, accurate copy that aligns with Sun Life UX writing principles and brand voice, for our digital products and properties including mobile
  • Participate in discussions and whiteboarding sessions to understand the product ask, user stories and value to the user
  • Manage stakeholder consultations, present your work to various audiences, incorporate feedback, and ensure the steps are followed to obtain sign off from stakeholders and partners
  • Work with UX Designers to ensure that the UI meets the needs of our users
  • Collaborate with Marketing, Legal, Compliance, Operations, and Product teams to ensure compliance with editorial standards and best practices for all content
  • Participate in user testing and analysis
  • Share your knowledge and expertise to help build the content practice

What do you need to succeed? 

  • 2+ years of professional writing experience including web copy with a UX focus
  • Excellent writing and editing skills along with strong attention to detail
  • Passionate advocate for user-centered writing, design and the UX process
  • Strong communication, negotiation, and interpersonal skills
  • Committed to a hands-on, proactive approach to learning about the product and its audience¬†
  • Experience working closely with multiple business partners and across teams
  • An understanding of user-centered design or cognitive psychology

What's in it for you?

  • Being a member of the Sun Life family, a group of people united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
  • Being part of our journey in developing next-generation user experiences
  • Opportunity to learn from experienced writers and designers in a supportive environment and grow your skills
  • Competitive salary and bonus structure influenced by market range data
  • Flexible Benefits from the day you join to meet the needs of you and your family
  • Pension, stock, and savings programs to help build and enhance your future financial security

The Base Pay range is for the primary location for which the job is posted.  It may vary depending on the work location of the successful candidate or other factors.  In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance.  Certain sales-focused roles have sales incentive plans based on individual or group sales results. 

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Interested? Apply for this role CAD $56k-92k annual Apply
Sun Life
Visit website Montréal, CA
Helping Clients achieve lifetime financial security and live healthier lives.
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