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Do you have a passion for creating a world-class experience for all our users of Swedbank's app and internet banking?

With us at Swedbank, you have the opportunity to:

  • Work to ensure customer-centric design in our digital channels, in order to help and simplify for our customers to get better control of their finances
  • Pursue the work of developing vision, working methods, processes and guidelines for UX Writing within Swedbank to ensure that tonality and copy correspond with the brand's identity
  • Work together with other UX designers and agile teams to together deliver the best possible solutions for our customers
  • In the role, work partly with the strategic work around UX Writing as a discipline, and partly in the various agile teams to support the ongoing operational work. In this way, you also get a good insight and understanding of the daily work and how you as a lead can contribute to creating as good opportunities as possible for your colleagues.
  • Lead and coach other UX writers in a virtual team and work closely with other groups within Swedbank that are important to work closely with, such as communication and legal and Compliance.
  • Be part of Swedbank's UX Community with about 80 designers who are passionate about shaping tomorrow's customer experiences in Swedbank's digital channels 

In this role you need:

  • Relevant education in UX and UX writing / Digital Copy
  • Minimum 5 years experience of working as a UX writer
  • Extensive experience in writing UX copy and microcopy for digital user flows
  • Good understanding of design principles and interaction patterns in digital interfaces
  • Understanding of the importance of being able to collaborate with many different competencies
  • Accustomed to having many different contact surfaces and to working both strategically and operationally
  • Willing to work with both management and development
  • Like to work relationship building
  • Strong knowledge and experience of working design-driven in an agile environment
  • Great advantage to know Sketch & Abstract
  • Be fluent in speech and writing regarding Swedish and English
  • We also see that it is important to like working in relationship building, that you are confident in your skills and can argue for your case in an educational way.

"Become part of our team and ...

Swedbank UX Community and work together with fantastic colleagues who, like you, are passionate about constantly sharpening the customer experience further. We work continuously to establish the understanding of good design and to further develop the design maturity in an organization with over 14,000 employees and 7 million customers. In other words, your work is of great importance and scope. 

We can offer you an exciting work environment, with the opportunity for continuous development and collaboration with motivated colleagues where we together create the very best conditions. We believe in, and value, our employees' opportunity for development and well-being, where a balance between work and leisure is of great importance. As a manager, my main goal is to give you and your colleagues the conditions to succeed and to develop by enabling a stimulating work environment and removing obstacles. I believe in cooperation, communication and team spirit as the main tools for creating these conditions. I believe in trust between us in combination with a present leadership and great individual freedom ".  Agnes Källander Abenius, your future boss

We look forward to your application no later than 2021.06.14

Workplace:  Sundbyberg, Stockholm

Contact persons

Recruiting manager: Agnes Källander Abenius +46722314546

SACO: Camilla Ivarsson +46 8-58594437

Finansförbundet: Åke Skoglund +468 5859 0288

We may start the selection during the application period and welcome your application as soon as possible.

We have made our media choice for recruitment and therefore avoid contact with advertisers or sellers of other recruitment services.

Swedbank is an inclusive employer and does not discriminate against anyone on the basis of gender, age, sexual orientation or sexual identity, ethnicity, religion or disability - everyone is welcome.

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