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Syncron was founded on the idea that after-sales service acts as a significant source of competitive differentiation, revenue, profits, and customer loyalty. Today Syncron provides world-class cloud-based solutions that enable leading manufacturing companies to optimize after-sales performance and support the transformation from operating a break-fix service business model to a subscription-based uptime service model. 

Syncron’s solutions are leading in their niche in after-sales and are predominately sold to large multinational corporations in the manufacturing industry. 

OPPORTUNITY 

We are looking for an experienced UX Writer to join Syncron in its mission towards becoming market leaders in our industry, where we make enterprise solutions for some of the biggest names in the manufacturing sector. As Senior User Experience Writer, you will help our Product Teams to ensure we develop and deliver the best possible value to our customers and end-users. Daily, you will be collaborating with our global team of Designers, Researchers, Product Managers, and internal customer stakeholders located in Sweden, India, Poland, the US, and other regions. 

Your work will span the entire development cycle and help the product teams write concise and user-friendly content. You will be engaged in initiatives that are aimed to help explain our products and changes we make to our users, who are experts in their fields. You will learn about them from the research you will conduct with our Research Team and advocate for the solution that fits them best when the Product Team creates the solution. You will educate Syncron Product teams about writing to be understood and not overwhelm our users.  

In the future, we see that there will be a possibility to take a management position within Content Team.  

RESPONSIBILITIES 

  • Creates and maintains clear, concise, and consistent user-interface copy based on user-interface specifications and UX writing guidelines.
  • Creates and maintains useful and meaningful texts that help users complete their tasks at hand.
  • Designs final copy on a basis of proto-copy delivered by UX or PO. 
  • Advocates for users while understanding product and business goals.
  • Stay up-to-date with UX writing practices and trends.
  • Acts as a subject matter expert and point of contact for UX writing. 
  • Provides feedback on writing and design.
  • Provides data-informed insights to improve the existing experience. 
  • Collaborates with UX Designers, UX Researchers, Product and Product Owners, Developers to define requirements, manage projects, and incorporate stakeholder feedback.
  • Takes ownership over the entire communication layer of the product, driving initiatives that aim to improve the experience of the final users.

REQUIREMENTS 

  • Excellent English writing skills, with consistency, precision, detail orientation, and a minimal amount of information necessary to convey the message.  
  • Experience with the creation of enterprise web applications or SaaS products.
  • At least basic knowledge of usability, navigation schemes, information architecture. 
  • A strong ability to scope and identify requirements. 
  • Experience working in a cross-functional team and across the entire development lifecycle. 
  • Attention to detail and care for producing polished work. Empathy to understand the user's experience.
  • A solid portfolio of work.
  • A strive to validate your ideas with real data, some research experience would be a plus.  
  • Linguistic, translation, or editing background would be a plus.  

As data controller of your personal data, we are required to provide you with several information to foster your data privacy rights. Please read them here.

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Syncron
Visit website Warsaw, PL
Empowering Exceptional After-sales Service
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