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We’re looking for someone who is passionate about user-centred design and its ability to make a difference in people’s lives. Working in a new team/company/arm of a well-established and well-funded organisation, you’ll be working on a digital transformation project for a Government Agency. The role requires a Content Designer to ensure that the development of new applications and platforms are user-centric, focusing on the end customer and their needs. You will be working in a multi-disciplinary delivery team and supported by the Head of User-Centred Design.

This is a permanent role working directly under the Head of User-Centred Design.

Duties to be performed:

  • Create clear, consistent, and timely content across journeys and touchpoints – stretching across digital and non-digital channels while considering multiple formats
  • Work with and support existing content guidelines from GDS and / or departments
  • Review existing content throughout the user journey, and make recommendations based on evidence where available
  • Clearly communicate proposals to the team and stakeholders
  • Work with the team to design a coherent end-to-end experience to communicate policy intent and help users achieve their needs
  • Work in an agile environment, participating and supporting ceremonies like daily stand-ups, sprint planning and retrospectives
  • Working flexibly as part of a team, adapting to changing priorities and workloads

You will need:

  • Relevant experience writing and designing content for an organisation, or a degree in a relevant field
  • Understanding of and experience in user-centred research and design methodologies
  • Understanding of / or experience in producing content for diverse audiences to create accessible digital services
  • Attention to detail, good writing and communication skills, and a pro-active attitude
  • To be comfortable working in wide range of research tools
  • To be comfortable working with development teams, other practitioners, business analysts, and marketers.
  • Be willing to learn, adapt and grow in your role

This is a fantastic opportunity to drive a project directly with content created by you. With support from the Head of User-Centred Design you will learn on the job, while helping to shape the future roles of other designers.

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