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✨ An 'Ask Me Anything' for aspiring Content Design leaders with Rachel McConnell Register now

TeamSupport is a leading provider of enterprise customer support management software that includes TeamSupport (Help Desk), TeamSuccess (Customer Success Management) and Customer Chat. We started in 2008, and have made our mark in the SaaS world as a highly respected and sought after provider for B2B technology companies.   

As a Content Marketing Manager, you are responsible for telling the TeamSupport’s story of why we are the choice for companies who want a 360 degree view of their customers. This role is not about cranking out blog posts, rather you’re the person who develops a cohesive content strategy that informs all of our public-facing communications, with a particular focus on our demand generation programs. 

You partner with our Director of Demand Generation, Product Marketing Manager, and company SMEs to make sure you know our message and value proposition like the back of your hand. You also know how to translate it into content that’s relevant to our prospects and customers and clearly articulates how we solve their problems. This isn’t guesswork, you are obsessed with tracking performance, and have the data to prove what’s working and what isn’t, and what we should do next. 

As the owner of our content strategy, you create and manage our editorial calendar, and provide guidance to internal and external content contributors on our assets. You also work closely with Sales, Biz Dev, and Customer Success teams to ensure that our message is resonating with buyers and that it’s being used effectively. 

What will you do?

  • Develop a comprehensive content strategy and content plan for all stages of the customer lifecycle.
  • Develop, manage, and communicate the content calendar
  • Be a player/coach - produce original content pieces and build a roster of content creators and SMEs (internal and external)
  • Create briefs for all content creation activities 
  • Periodically conduct audits of existing content
  • Lead development of highly targeted content assets for Account-Based Marketing programs
  • Provide support and guidance across the entire marketing team

 Are you a fit?

  • Editorial mindset that seeks to understand what audiences consume and how to create it; understanding of the buyer’s journey and writing in the voice of the customer and thought leadership
  • Project management skills and understanding how to manage the priorities of multiple stakeholders in a complex, fast-moving environment 
  • Passion for creative problem solving and the positive attitude and drive required to progressively move the business forward through strategic, smart Marketing.
  • Demonstrate a high level of ownership with outstanding ability to multitask and meet deadlines, adjusting priorities as needed.
  • Experience with WordPress, Microsoft office, Hubspot, Salesforce, Adobe Creative Suite, video creation platforms (or similar graphic design and content creation and distribution tech stacks) 
  • 3-5 years experience in content marketing and related roles, experience within growth-phase B2B SaaS companies is a plus
Interested? Apply for this role Apply
Visit website Dallas, TX
TeamSupport is a B2B customer support software for tech-enabled companies in software, hardware, infotech & telecom.
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