If you enjoy writing compassionate communication that helps people, join the Texas Workforce Commission’s (TWC) Unemployment Insurance Administration and Operational Support (UIA&OS) department as a Technical Writer and make a difference in people’s lives. Our Communication and Outreach team needs an experienced, professional content writer with print and web publication experience to craft materials for a diverse audience. This position is located at 4800 N Lamar Blvd., Austin, TX.
We are looking for a professional writer who is adept at multiple writing styles and who thrives in a dynamic, team-based environment with latitude for solo work and professional development. Our team communicates to audiences across a broad spectrum of educational and economic backgrounds, which includes private individuals, public officials, employers, and our own agency staff.
Our team is responsible for writing and producing customer relations correspondence, internet pages, publication content and design, standard operating procedures, informational material, public outreach material, training material, and policies. Teleworking after training is possible, but not guaranteed.
BENEFITS OF WORKING FOR TWC INCLUDE:
- Competitive starting salary
- Defined Retirement Benefit Plan
- Optional 401(k) and 457 accounts
- Medical Insurance
- Currently, the state pays 100% of the health plan premium for eligible full-time employees and 50% of the premium for their eligible dependents. Eligible part-time employees get a 50% state contribution for themselves and 25% for their dependents. Employees pay the remainder of the premium by paycheck deduction before taxes are withheld.
- Optional Benefits such as dental, vision, and life insurance
- 8 hours of sick leave per month
- 8 hours of vacation leave per month with the potential to earn more with longevity
- Employee Assistance Program (EAP) services
- Additional benefits for active employees
The Technical Writer performs complex to advanced (senior-level) content writing, including researching, composing, organizing, and editing information, as well as managing websites, and designing and producing publications such as brochures, flyers, posters, and handbooks. May train or supervise the work of others. Works under general to limited supervision, with moderate to considerable latitude for the use of initiative and independent judgment.
Note: This is not an entry-level position. See our preferred qualifications section for details.
- Produces Technical Documents: Researches, develops, writes, edits, and reviews Unemployment Insurance (UI) policy and procedural manuals, Benefits Letters, Help Messages, reports, forms, training materials, desk aids, and special projects that result in well-written, easily understood, and timely documents.
- Produces UI Correspondence: Responds to specific UI inquiries by researching, writing, editing and proofreading formal letters for approval and signature by administrative staff.
- Designs and Manages Publications: Assists with researching, writing, editing, reviewing, and designing all forms of departmental publications, such as handbooks, fliers, posters, tutorials, forms, and reports.
- Internet and Intranet Technical Support: Edits, layouts, and posts documents and UI reports to the Internet and Intranet using available software programs.
- Project Coordination: Interacts effectively with fellow team members and other agency staff to develop and complete agency projects.
- Consults with different agency departments and subject matter experts when developing any and all documents, letters, internet/intranet updates.
- May train others.
- May perform other duties as assigned.
- Three to five years of professional experience as a writer
- Experience writing public-facing materials, customer service responses, standard operating procedures and training materials
- Experience in publishing, publication design and/or web publishing, including coding and creating CSS
- Strong research and interview skills
- Highly skilled at proofreading and editing own work as well as others’; expert skills in grammar, spelling and punctuation
- Experience with the AP Style Guide and/or the Chicago Manual of Style
- Excellent attention to detail
- Ability to understand and follow advanced communication principles
- Motivated self-starter able to conceptualize, propose and initiate new procedures and work quickly while managing multiple priorities and frequent interruptions
- Adaptable and eager to learn
- Ability to work effectively both on a team or solo
- Ability to work well under deadline pressure, in a sometimes fast-paced environment
- - Ability to read complex legal language and jargon and translate them into clear, concise and easy-to-read plain language
- Professional experience working with communications software, including Microsoft Office, Adobe Creative Suite, Adobe RoboHelp, Web design tools, HTML and CSS
- Excellent typing skills
- Basic understanding of or experience with unemployment benefits, unemployment taxes, and the appeals process
- Basic understanding of or experience with making documents accessible to comply with Section 508, an amendment to the United States Workforce Rehabilitation Act of 1973, the federal law mandating that all electronic and information technology developed, procured, maintained, or used by the federal government be accessible to people with disabilities.
- Technical Writer I: Graduation from an accredited four-year college or university with major course work in business, English, education, or a related field is required.
- Technical Writer II: Graduation from an accredited four-year college or university with major course work in business, English, education, or a related field is required plus one year of full-time experience in technical writing, journalism, or communications work.
- For both levels: One year of full-time qualifying experience may be substituted for each year (30 semester hours) of education.
Duty requires up to 10% travel within the state of Texas and the ability to lift 15 pounds. Works 40 hours a week. Occasional overtime (evenings, weekends, and holidays) may be required. Management will set the schedule. TWC may use all available information, including past unemployment claims, to evaluate an applicant’s suitability for the position. Incomplete applications may not be considered. The interview will include writing and editing skills exercises.
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office here
HOW TO APPLY:
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo.
TWC is not considering applications from persons who require sponsorship for an employment visa.
A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.