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eCommerce Content Manager

The Container Store Coppell, TX
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Job description

The eCommerce Content Manager is a new position and is responsible for leading the strategy, execution and respective process (planning, briefing, optimization, etc.) for all site content that supports eCommerce business objectives. This role will help drive efficiency and identify opportunities and solutions to deliver an outstanding storytelling experience for our customers. The role will work closely with cross-functional partners including merchandising, creative, marketing, site experience and technology teams. 

The right candidate will be analytical, entrepreneurial, action-oriented and able to get results. Additionally, the ideal candidate will have outstanding communication skills, both written and verbal. While developing reporting to track key metrics will be important, the focus of this role is on enhancing and optimizing the content and storytelling experience on containerstore.com

What We Stand For  

Established in 1978, The Container Store has grown to be the leading specialty retailer of storage and organization products in the United States and the only national retailer solely devoted to the category. We provide creative, multifunctional, customizable storage and organization solutions that help our customers save time, save space and improve the quality of their lives. We foster a culture built around our Foundation Principles, which define how we approach our relationships with our employees, vendors, customers and communities and influence every aspect of our business. 

Responsibilities

  • Elevates digital storytelling experience to attract, convert and retain customers
  • Creates and maintains content calendar to align with key product categories, holidays/campaigns, promotions and inventory
  • Partners with Data Analytics to establish content performance tracking and goals to measure success
  • Evaluates content performance data and share KPIs with leadership
  • Uses data to develop future direction and strategy
  • Identifies opportunities for A/B testing
  • QA reviews and signs off on all site content; manages any required changes
  • Takes the lead on developing TCS’s editorial content hub online
  • Understands digital merchandising ecosystem, product life cycle and how to tell compelling stories based on our business goals (ex: sales, profitability, engagement metrics, etc.)
  • Understands the competitive landscape for both direct and indirect competitors
  • Sets up banners with appropriate live dates in the content management system

The Benefits of Working Here 

Our benefits exemplify our commitment to ensuring employees and their families are well taken care of, safe and secure. Some of our benefits include: 

  • Competitive Pay 
  • Medical/Dental/Vision Plans 
  • Discount: 50% on Elfa, 40% on Merchandise and Gift Cards, 25% on Avera  
  • Paid Time Off plus Holidays 
  • 401(k) plan with Company Match
  • Employee First Fund: providing grants to employees experiencing unforeseen emergencies 

Qualifications

  • Bachelor’s degree required
  • 5+ years of work experience in eCommerce, merchandising or related fields; Prior experience in digital merchandising is strongly preferred
  • Ability to “get things done” and resourceful in approach
  • Passionate about the customer experience and how we can operationally improve to deliver an outstanding digital experience
  • Strong partnership skills
  • Strong analytical, technical and business process skills
  • Based in Dallas/Ft. Worth area on a hybrid schedule
  • Must be at least 18 years of age

The Container Store promotes a smoke-free, drug-free environment.   

We are proud to be an Equal Opportunity Employer and comply with the Americans with Disabilities Act 

Office Physical Requirements  

State Specific Notices 

Salary range Not specified
Date posted 22nd November 2022
Commitment Full-Time
Place of work Coppell, TX
Additional information Hybrid
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