Content Designer

Our global retail client is seeking a English/Chinese Bilingual Sr. Content Designer to join their growing team!

English/Chinese Bilingual Sr. Content Designer

About the team and the role: As a Bilingual English/Chinese Content Designer, you understand that translating content is not enough to tailor an experience to a new audience. You stay attuned to the current cultural zeitgeist in China and enjoy building bridges between partner teams to create products that meet the needs of our Chinese customers. You know how to work within an established design/content system and tailor it to different audiences.

As a content designer on our Financial Services team, you'll be designing the end-to-end experience for one of the most critical parts of our B2B and B2C journey. You'll work in tandem with other content designers, product designers, researchers, and other partners who share your passion for crafting high-performing, user-centered product experiences. You'll write strings, make decisions about when and how to communicate concepts with our customers, and contribute to content strategies.

What you'll accomplish:

• Scale established content strategies and frameworks to the Greater China market.
• Design, test, and iterate on user flows in close collaboration with product, design, and user research partners.
• Drive a cohesive product narrative and end-to-end consistency in partnership with marketing and customer support teams.
• Collaborate closely with the Localization team to ensure the English source content translates into optimal Chinese content.

What you'll bring:

• 8+ years of professional experience in content-focused roles, with 4+ of those years on in-product content.
• Native or bilingual proficiency in both Chinese and English with excellent writing and editing skills in both languages.
• A portfolio demonstrating end-to-end product work, a systems-level mindset, and the ability to distill complex information down to its simplest form.
• Experience developing a product content strategy for web and mobile, including designing for accessibility and inclusivity.
• Effective collaboration skills in cross-functional design and product teams.
• Bachelor’s degree or equivalent in English, journalism, communications, marketing, human-centered interaction, or a related field.