Menu button

Our client is seeking a Senior Content Designer to join their Product Design Team.

Content Designers at this company use language and design to solve user experience problems. We think in systems, creating global standards that keep our products consistent. We also think in moments, writing clear, contextual product copy that helps users reach their goals. From planning how information flows through the product to optimizing complex flows, our work is to make our product easier to understand, and therefore easier to use. 

As a Content Designer, your day-to-day will vary but you’ll usually do a lot of design thinking, user testing, writing UI language, and maintaining our content design standards. Content Design sits within Product Design and we have weekly writing and design critiques to make sure everyone is on the same page. This particular role will work closely with our Agent Experience team to shape our agent interface to be clear, human, and learnable. 

We are a cross-functional group that collaborates daily with localization, product, engineering, UXR, product marketing, and brand teams. Our team is global and we are remote-work friendly. Come shape the product experience and hone your content design skills with a group of smart, creative, and friendly people.

Our team is committed to radical inclusivity and our client welcomes applicants from traditionally underserved communities in tech. 

What you’ll be doing every day:

  • Write in-product messaging, interface copy, product education materials, navigational nomenclature, and other content 
  • Conduct audits of existing product language and pinpoint areas of improvement ( eg. error messages, CTAs, labels, empty states, sign-up flows)
  • Maintain and help evolve content standards, best practices, guidelines, principles, and taxonomies for various audiences and initiatives 
  • Partner with product designers to shape the user experience through language, components, and interaction patterns
  • Bridge the gap between brand and product in the areas of style, standards, and communication in a way that supports the overall customer experience

What you need to succeed: 

  • At least 5+ years of experience writing digital content (websites, software, instructional content)
  • At least 3+ years focused on UI content strategy
  • Strong editing skills and a love of communication
  • Good eye for product design best practices
  • Knowledge of software as a service
  • The individual in this role will be required to provide proof of vaccination against COVID-19.
Interested? Apply for this role Apply
The Mom Project
Visit website Chicago, IL
A digital talent marketplace and community that connects professionally accomplished women with world-class companies.
Get notified when roles similar to this are listed
Explore other job categories