Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
As Lead UX Content Strategist on the Design Foundations team, you are a passionate advocate for the power of words to create frictionless user experiences across products. You build customer trust by simplifying complexity, humanizing technical jargon, and inviting everyone with inclusive language. You foster collaborations with the broader R&D organization and marketing to achieve alignment around your approach, using governance as a key tool to provide consistency.
You’re right for this role if you have previously defined the process by which the tone of voice for products comes to life through content. You have a keen eye for succinct, clear language that stays true to the rules of grammar, brand voice, and style. Your expert verbal and written communication skills make you both an inspirational mentor to team members and a leadership influencer.
About this role* (responsibilities):
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*We love a good bread or food pun!
We are Toasters
Diversity, Equity, and Inclusion are Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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