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Topgolf is seeking a Technical Writer to produce high-quality documentation that contributes to the overall success of our products. You will join a team who works collaboratively with developers, quality engineers, training & development specialists, product managers, and usability experts to make our products easier to use.

Responsibilities

  • Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
  • Write easy-to-understand user interface text, online help, and developer guides
  • Create tutorials to help end-users use a variety of applications
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Create and maintain the information architecture

Qualifications

  • High School Diploma, required
  • Bachelor‚Äôs degree in Information technology, Computer Science, Engineering, or equivalent, preferred
  • 5+ years¬†of previous work in operations, training, or HR
  • 2+ years¬†of Executive / Leadership stakeholder communication & management
  • 2+ years¬†Broad understanding of technology systems, tools, and processes
  • 2+ years¬†Demonstrated understanding of training curriculum and content development
  • Ability to work a range of different work schedules
  • Proven working experience in technical writing of software documentation
  • Ability to analyze the information required for the development or update of policy, procedure and form documentation
  • Ability to quickly grasp complex technical concepts and determine the clearest and most logical way to present information for the greatest reader comprehension
  • Excellent verbal and written communication skills in English. (inclusive of writing and grammatical skills)
  • Strong working knowledge of Microsoft Office or related software
  • Basic familiarity with the SDLC and software development
  • Ability to generate innovative ideas for content and workflow solutions
  • Ability to validate all technical material for consistency and accuracy
  • Ability to prioritize and execute tasks in a fast-paced environment
  • Willingness to take on new challenges and build on current skills
  • Ability to multi-task and be a self-starter¬†

Travel up to 20% - Period venue visits to assess the overall state of technology operations and to identify pain points for our Playmakers that could be rectified with documented processes and/or procedures and training. 

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties. 

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. 

Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law. 

Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered the property of Topgolf Entertainment Group and will be processed accordingly without a fee. 

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

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Topgolf
Visit website Dallas, TX
We are a technology-enabled global sports and entertainment community connecting fans in meaningful ways.
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