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Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for diverse, talented team members who want to Dream. Do. Grow. with us. 

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company – delivering on Toyota’s vision to move people beyond what’s possible. At TFS, you will help create best-in-class customer experiences in an innovative, collaborative environment.

Who we’re looking for

Toyota’s Performance Excellence Department is looking for a passionate and highly motivated Knowledge Management Technical Writer.

The primary responsibility of this role is to work with all levels of Service Operations and Toyota Financial Services Team Members to migrate, edit, and shape existing and new content onto multiple digital platforms as well as create measurable, innovative, audience-first content that will put the Toyota Financial Services customer at the center of everything they do, simplifying multi-step processes.

What you’ll be doing

  • Support the development of new and revised articles, including suggestions for suitable terminology, content, and format while meeting compliance guidelines.
  • Work closely with the Knowledge Management team on the Content lifecycle.
  • Utilize experience with Search Engine Optimization.
  • Complete content migration projects.


What you bring 

  • B.A./B.S. Degree Required.
  • Several years of relevant work experience in a similar field and/or industry.
  • Advanced proficiency in Microsoft Excel (pivot tables, advanced charting, etc.).
  • Advanced proficiency in PowerPoint and other presentation tools.
  • Proficiency in the Salesforce platform.
  • Solid understanding of financial terminology and concepts.

Added bonus if you have

  • •   Advanced Degree in Communications, Journalism, or a related degree.

What we’ll bring

During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:

  • A work environment built on teamwork, flexibility, and respect.
  • Professional growth and development programs to help advance your career, as well as tuition reimbursement.
  • Vehicle purchase & lease programs.
  • Comprehensive health care and wellness plans for your entire family.
  • Flextime and virtual work options (if applicable).
  • Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
  • Paid holidays and paid time off.
  • Referral services related to prenatal services, adoption, childcare, schools, and more.
  • Flexible spending accounts.
  • Relocation assistance (if applicable).

Belonging at Toyota 

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong. As a company that has been one of DiversityInc’s Top 50 Companies for Diversity and a member of The Billion Dollar Roundtable supporting minority and woman-owned suppliers for over 10 years, we are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics.

Have a question or need assistance with your application? Check out the How to Apply section of our careers page on

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Organization TFS - Toyota Financial Services

Travel - Yes, 10 % of the Time

Interested? Apply for this role Apply
Toyota North America
Visit website Plano, TX
Mobility for all.
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