Senior UX Writer

TriNet is a leading provider of comprehensive human resources solutions for small to midsize businesses (SMBs). We enhance business productivity by enabling our clients to outsource their HR function to one strategic partner and allowing them to focus on operating and growing their core businesses. Our full-service HR solutions include features such as payroll processing, human capital consulting, employment law compliance and employee benefits, including health insurance, retirement plans and workers’ compensation insurance.

TriNet has a nationwide presence and an experienced executive team. Our stock is publicly traded on the NYSE under the ticker symbol TNET. If you're passionate about innovation and making an impact on the large SMB market, come join us as we power our clients' business success with extraordinary HR.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single requirement. At TriNet, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every single qualification in the job description, we encourage you to apply anyway. You may just be the right candidate for this or other roles.

A Brief Overview

As a Senior UX Writer, you will collaborate closely with designers, product managers, and developers to create compelling and intuitive user experiences across our products. You will be responsible for crafting clear, concise, and engaging copy that guides users through our interfaces and helps them achieve their goals.

What You Will Do

• Define content strategy, leading one or more product areas
• Collaborate with Product Manager, UX Designer and/or Researcher and Engineering to understand user needs, product requirements and design objectives and contribute to overall vision/strategy of product
• Draft/Review product content for user interface ensuring adherence to guidelines while providing guidance for most compelling user experience
• Compose product communications, including notices and system emails and other text elements to enhance user comprehension and interaction
• Utilize systems and tools to create, update and maintain product content
• Develop user assistance plan, create notifications, tours and surveys in Pendo system
• Collaborate with technical writers and Product Managers to draft and review knowledge management articles as needed
• Contribute to developing UX writing best practices, standards and processes
• Onboard and mentor junior UX writers
• Performs other duties as assigned
• Complies with all policies and standards

Education Qualifications

Bachelor's Degree in English, Writing, Technical Communication or related field preferred

Experience Qualifications

Typically 5+ years writing web content required

Skills And Abilities

• Proficiency in tools such as Figma, Miro, Jira, Pendo, Contentstack a plus
• Ability to manage stakeholders with diverse and competing priorities
• Proven ability to successfully collaborate cross-functionally
• Eager to learn new areas of the business
• Work independently with minimal supervision
• Manage multiple projects simultaneously
• Skillfully give and receive feedback
• Formulate clear and understandable content and present/communicate findings to all levels in organization

Work Environment

Work in clean, pleasant, and comfortable office. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable persons with disabilities to perform the essential functions. This position is 100% in office.

Please Note: TriNet reserves the right to change or modify job duties and assignments at any time. The above job description is not all encompassing. Position functions and qualifications may vary depending on business necessity.

TriNet is an Equal Opportunity Employer and does not discriminate against applicants based on race, religion, color, disability, medical condition, legally protected genetic information, national origin, gender, sexual orientation, marital status, gender identity or expression, sex (including pregnancy, childbirth or related medical conditions), age, veteran status or other legally protected characteristics. Any applicant with a mental or physical disability who requires an accommodation during the application process should contact recruiting@trinet.com to request such an accommodation.