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At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

U.S. Bank is seeking a Technical Writer with demonstrated written communication and documentation experience to contribute to the success of our technology initiatives.

Job Duties

  • Researches, designs, develops and maintains all types of system-related documentation in various formats and media aimed at internal and external users, including user manuals, online help, system-related training materials, and website content.¬†
  • Provides consulting services and documentation design to development teams, subject matter experts, and internal business groups.¬†
  • Determines documentation needs, requirements, and presentation methods that meet business needs.¬†
  • Designs, develops, reviews, edits, and enhances paper-based and multimedia end-user documentation, online help, training materials, and website content for multi-complex technology-based applications.¬†
  • Participates in the development of and requires detailed knowledge of system-related features, functions, and processes.
  • Designs and develops business-line training materials in various formats and media.¬†
  • Occasionally conducts training sessions.¬†
  • Leads and participates in documentation review meetings with the application development team and the business line, including management, to ensure the quality of finished documentation product.¬†
  • Uses and provides feedback on highly complex software products and works closely with development teams to create and maintain useful help functions and features.¬†
  • Provides consulting for advanced features of MS Office Tools, graphics software, diagramming techniques, templates, and website content for organization and management.¬†
  • Participates in the development and application of relevant quality and industry workplace standards including best practices for readability, style, and information security.¬†
  • Researches and evaluates documentation methodologies, tools, techniques, and automation opportunities.¬†
  • Mentors less experienced technical writers.
  • Frequently supports and may direct the work of other technical writers. Provides independent leadership on the most complex projects.¬†

Successful applicants will exemplify US Bank's ethical principles of uncompromising integrity, respect for others, accountability for decisions and actions, and good citizenship.

Basic Qualifications 

  • Bachelor's degree or equivalent work experience¬†
  • Two to three years of relevant experience¬†

Preferred Skills/Experience 

  • At least 5 years of experience with the research, design, development, and maintenance of all types of system-related documentation.¬†

 Basic understanding in:

  • Application development tools¬†

 Working experience in:  

  • IT environment¬†
  • Application delivery process¬†

 Extensive experience in:  

  • Technical writing/documentation¬†
  • Visio¬†
  • Adobe acrobat professional¬†
  • Microsoft Office

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Take care of yourself and your family with U.S. Bank employee benefits. We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve. That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting careers.usbank.com.

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflected is an estimate of base pay and is for the primary location. The base pay range may vary if an offer is made for work in a different location. Pay Range: $84,065.00 - $98,900.00 - $108,790.00. Due to legal requirements, U.S. Bank requires that the successful candidate hired for some positions be fully vaccinated for COVID-19, absent being granted an accommodation due to a medical condition, pregnancy, or sincerely held religious belief or other legally required exemption. For these positions, as part of the conditional offer of employment, the successful candidate will be asked to provide proof of vaccination or approval for accommodation or exemption upon hire. U.S. Bank will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance.

Interested? Apply for this role USD $84k-108k annual Apply
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