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UXDesign Senior Content Strategist - Interfaces Portal Team

U.S. Bank Minneapolis, MN
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Job description

Locations:

  • Minneapolis, MN
  • Atlanta, GA
  • New York, NY
  • Chicago, IL
  • Charlotte, NC
  • Cincinnati, OH
  • Irving, TX

At U.S. Bank, we're passionate about helping customers and the communities where we live and work. The fifth-largest bank in the United States, we’re one of the country's most respected, innovative and successful financial institutions. U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors.

U.S. Bank is expanding the User Experience Design (UXDesign) team in support of our business transformation to a human centric experience. This is no “business as usual” group. To succeed, we need people who have high energy and aren’t afraid to dive in.

We are currently seeking a Senior Content Strategist for the Interfaces Portal team. The Interfaces portal team is a brand new team that is supporting our work on maturing our design system beyond simple components, to an element of higher complexity to create one consistent customer experience across all business lines. 

The ideal candidate will have a combination of Technical writing and UX writing experience, with a desire to focus on UX Content Strategy.

Basic Qualifications

  • Bachelor's degree, with an emphasis on English, Writing, Technical Writing, Journalism, Content Strategy, or Library Science preferred, or equivalent experience
  • Seven or more years of related work experience

Preferred Skills/Experience

  • Expert understanding of the principles of content strategy and information architecture as well as deep experience with user-centered design (from concept to delivery)
  • Significant experience writing a variety of digital content for instructional, transactional and marketing experiences – including navigation labels, form fields labels and messaging, error messages, contextual help messages, alert messages and FAQs
  • Deep experience with data collection and quantitative analysis
  • Strong skills in managing ambiguity, working autonomously and multitasking in a fast-paced environment
  • Ability to meet ambitious deadlines and delivering high-quality work on schedule, including quickly turning around plans and reports
  • Exceptional at communicating complex concepts clearly and persuasively across different audiences and varying levels of the organization
  • Thorough knowledge of UX best practices
  • Familiar with delivering creative within an Agile environment

Benefits: 

Take care of yourself and your family with U.S. Bank employee benefits.  We know that healthy employees are happy employees, and we believe that work/life balance should be easy to achieve.  That's why we share the cost of benefits and offer a variety of programs, resources and support you need to bring your full self to work and stay present and committed to the people who matter most - your family.

Learn all about U.S. Bank employee benefits, including tuition reimbursement, retirement plans and more, by visiting usbank.com/careers.

EEO is the Law

Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal EEO is the Law poster.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

Salary range Not specified
Date posted 6th October 2021
Commitment Full-Time
Place of work New York City, NY
Additional information
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