Starting June 14, 2021, successful external candidates may receive a one-time sign-on bonus of $500! Apply today to join Uber and ignite opportunity by setting the world in motion.
To make sure that we provide best-in-class support to our customers, we're looking for a motivated, customer-experience obsessed Content Coordinator to help support content quality for Uber's US&C Community Operations Content team. This role will report into the Content Manager.
As a Content Coordinator, you'll work with team members across our organization to write and edit help articles for Help.Uber.com, saved responses used by agents during interactions with customers, and internal knowledge base articles. Content Coordinators work across all of Uber's lines of business and product teams. You may be a good fit if you enjoy writing clear and engaging content, are able to distill complex ideas into user-friendly content, and are able to produce high-quality writing and editing in a fast-paced, ever-changing environment.
What You'll Do:
Basic Qualifications:
Preferred Qualifications:
About the Team
At Uber, we support millions of customer support interactions each year with the help of thousands of support agents around the globe. The NorthAm Community Operations team ensures that we are providing high-quality support at scale.
The Content Specialist Team is a team of content and process experts. The goal of the Content Specialist Team is to develop a wide range of agent-facing and customer-facing support content. You may be a good fit if you have a passion for striking the right tone in your copy and distilling complex ideas into elegant flow charts.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
18 new jobs added in the last week.