We are looking for an experienced, results-driven Content Strategist to lead high-impact content initiatives and solutions for Uber's North American Community Operations Content team. In this dynamic, fast-paced role, you'll work closely with senior partners at regional and global levels in order to conceptualize and execute content strategies that improve both the customer and agent experience across Uber's many, varied lines of business. The ideal candidate will have a strong background in content strategy, process improvement, and project/program management at scale.
Though this role is an individual contributor, you'll partner closely with the team's Content Ops Strategist and our Content Managers and their direct reports (30+) to ensure successful rollout and ongoing governance of major initiatives by their teams. This role reports to the region's Content Program Leader.
What You'll Do
About the team
At Uber, we support millions of customer support interactions each year with the help of thousands of support agents around the globe. The US&C Community Operations team ensures that we are providing high-quality support at scale.
The US&C CommOps Content Team is a team of content and process specialists. The goal of this team is to develop a wide range of agent-facing and customer-facing support content across all of Uber's lines of business at scale.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.