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Lead UX Writer

UserTesting San Francisco, CA
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Job description

About UserTesting:

What makes the difference between a product that's engaging, compelling, and easy to use and one that's frustrating, broken, and complicated? The answer is user experience. Here at UserTesting, our mission is to help our customers create great experiences. We enable every organization to deliver the best customer experience powered by human insight. 

UserTesting will continuously invest in your education with a reserved and generous budget and the tools necessary to do the job the right way. We also provide unlimited paid time off. 

About the Team:

UX Writers at UserTesting design with words as part of collaborative product teams of Designers, Product Managers, Marketers, Data Scientists and Engineers. 

The 4 person UX Writing team is small but mighty. Over the last year we established the UX Writing practice and we want to level up! 

The Opportunity:

Help us improve product usability and adoption through consistent, conversational UX writing.

The Product Development Team is looking for a UX Writing Lead that can help develop user experiences tailored to the audiences we serve. We are looking for a Lead who is collaborative, comfortable driving strategic decisions across teams, and can effectively prioritize their work. Half of the role is focused on supporting product teams, and other half will be focused on evolving the UserTesting Style Guide.

This role is based in US-Atlanta, US-Remote, or Vancouver, BC

  • Write the words that make our product experiences work, whether that be an error message or a complex user flow. 
  • Collaborate with the UX Writers and Content Strategists to evolve and maintain the UserTesting Style Guide and help evangelize the Style Guide across the company.
  • Develop content frameworks and stories that explain your recommendations and educate partners on the practice of UX writing.
  • Advocate for designs and language that internationalize well, and work with our internationalization team to improve processes.
  • Share your work with other UX writers and cross-disciplinary partners, and contribute to team growth through mentorship and feedback.
  • Advise on how to evolve the UX writing practice at UserTesting.

What We’re Looking For:

  • 7+ years UX writing or content strategy experience
  • Excellent writing and editing skills
  • Experience creating and maintaining style guides
  • Solid understanding of user experience design principles and interaction patterns
  • Knowledge of capabilities of web and mobile apps
  • Proven ability to collaborate successfully with cross-­functional partners
  • Experience writing content to be translated or localized
  • Passion for helping UserTesting customers incorporate feedback into their work processes
  • A portfolio of UX Writing samples

Why you’ll love working for UserTesting:

We’re honored to be named a 2020 Inc. Best Workplace, and named to Deloitte’s Technology Fast 500 List, among a variety of other awards. Joining UserTesting means being part of a passionate team focused on transforming the way companies learn about their users. 

Founded in 2007 and backed by Accel and OpenView, User Testing is headquartered in San Francisco with offices in Atlanta and Edinburgh. 

To learn more about our team, culture, and customers, check out our careers pagecompany blog, and press/awards. Aside from a great work environment and the opportunity to change the world, we’re also growing the team quickly - join us!

******

UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable. Unfortunately, we are not currently hiring in the state of Colorado.

Salary range Not specified
Date posted 27th March 2021
Commitment Full-Time
Place of work Remote (United States)
Additional information
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