Job description
Senior Content Designer – E-Commerce
Long-term contract opportunity with VALERE Consulting and Recruiting for a client in MN. Are you passionate about creating exceptional customer experiences? VALERE is looking for a Senior Content Designer to join our client's Product Experience Design and Research (XDR) team in the shopping experiences space. This long-term contract role offers the flexibility to work remotely or in a hybrid setup.
Pay Rate: $67/hr W2
About the Role: As a Senior Content Designer, you'll collaborate with Designers, Researchers, Product Managers, and Engineers to craft engaging and human-centric content for the Shop team. This team focuses on designing solutions for search, product list pages (PLP), and product details pages (PDP), bringing the brand's voice to life and enhancing the customer journey. In this highly collaborative environment, you’ll drive content strategy, shape customer interactions, and ensure continuous improvement.
What You'll Bring to the Team:
- Expertise in Information Architecture (IA): You'll have a deep understanding of how to organize and structure content effectively.
- Data-Driven Design: You know how to leverage customer insights and data to guide design decisions.
- Relationship Building: You're skilled at collaborating with product and engineering partners to create seamless workflows.
- Storytelling: Both in designing experiences and presenting solutions to stakeholders, you'll tell compelling stories that show how we meet customer needs.
- Curiosity and Collaboration: You have a curious mind and a collaborative approach to solving challenges.
Key Responsibilities:
- Collaborate with UX Designers, Product Managers, Engineers, and business stakeholders to create solutions that meet both customer and business needs.
- Foster a culture of feedback, collaboration, and continuous improvement.
- Use Agile methodologies to estimate work efforts and track progress in Jira.
- Provide insights into our digital capabilities across all customer touchpoints.
- Drive content strategy across the customer journey, grounded in data and customer research.
- Develop clear, concise, and actionable content that helps customers accomplish their tasks easily.
- Contribute to the content style guide and design system, promoting content standards across the organization.
- Present content solutions to product stakeholders, engineering leaders, and experience design teams.
What We're Looking For:
- Proven experience demonstrated through current case studies that highlight your ability to solve customer problems and create content design deliverables.
- Bachelor's degree in human-centered design, product design, HCI, communication, writing, or a related field, or equivalent industry experience.
- 4+ years of experience as a Content Designer, UX Writer, or UX Designer specializing in writing, or 8+ years in a related role.
- Strong knowledge of experience design principles and the ability to work through complex design challenges.
- Exceptional communication skills, with the ability to build consensus and justify decisions.
Preferred Skills:
- A curious, collaborative, and self-driven approach with a focus on relationship-building.
- 2+ years of experience in e-commerce or large design environments.
- Experience designing multi-channel, end-to-end experiences.
- Knowledge of Agile methodologies and a strong understanding of accessibility standards (WCAG 2.1/508).
We welcome diversity: At VALERE, we know that when people from different backgrounds and perspectives come together, amazing things happen. We strive to create a workplace where every employee, candidate, and client feels valued, respected, and empowered to reach their full potential. We actively work to dismantle barriers that prevent underrepresented groups from thriving in Tech, UX, and Product careers. No matter your race, gender, age, sexual orientation, gender identity or disability – we welcome you.