Job description
Join the world's most recognized vacation-rental marketplace in designing chatbot experiences that bring help center content to life as dynamic, actionable support interactions. We're talking hand-crafted conversational content that keeps the AI hype at bay and saved the company $15M in call-center costs last year alone. You'll be the lead on a team of contractors embedded in an organization that consistently ranks as one of the top workplaces for women and minorities.
Project Details
- 3-months to start + 5-month extension
- Up to 30-hour weekly commitment
- Required collaboration with GMT +8
What You'll Do
- Create content framework, standards, and nomenclature
- Work with a product team to deliver personalized chatbot responses to help customers resolve issues like refunds and cancellations
- Update voice & tone guidelines
- Design for inclusivity across a two-sided marketplace
We're Looking for Someone With:
- 3-5 years of content design experience
- Mastery of adopting brand voice
- Availability for real-time work sessions with the design team in GMT +8
- Ability to investigate product functionality and engineering limitations
- Portfolio of real-world UX writing projects
- Bulletproof writing and editing skills
- Proficiency with Figma
If you’re interested in this opportunity and think you may be a good fit, we’d love to hear from you. Here’s what you can expect after you apply:
- We’ll review your profile and content design portfolio.
- If there’s a fit, we’ll schedule an initial call with our lead recruiter to get a better sense of what you’re looking for.
- Next, you’ll meet with our director to walk through examples of your content design work.
- Finally, you’ll interview with a member of the client team to showcase your work and learn more about the project.
