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If you have a passion for serving, and helping people and don't settle until you find a way to do better, come and be part of our team!!!

Via operates iconic Brazilian retail brands that have been present in the minds, hearts and homes of Brazilians for over 60 years, such as Casas Bahia, Ponto, Extra.com.br, Bartira furniture, AsapLog, I9XP and BanQi, our digital bank. With more than a thousand physical stores, 26 distribution centers and a marketplace with more than 100 thousand sellers, Via impacts the lives of millions of Brazilian families and offers career and learning opportunities for people looking for great challenges.

Here, the 47,000 employees are motivated by a diverse and welcoming environment, driven by achievement, with respect as a basic principle of relationships.

We start our #VaiVia Transformation Journey!

And being part of the construction of one of the biggest cases in the market is a unique career opportunity. We will do retail like no one else and we will move towards our goal, which is to go beyond... far beyond retail, to go to the future, to go where we want and where our customers want us to be. Do you want to be part of this family? Here we work to fulfill the dream of millions of Brazilians.

If this also inspires you, what are you waiting for to apply?

DIVERSITY

We seek to do different things, with different people and different thoughts! That's what we at Via believe in. For the company, for society and for the world. The diversity we want is born out of collective commitment, where each one learns and adds to the differences. In addition to being passionate about people, we want the diversity of the Brazilian census to be represented in all spaces and positions. Therefore, by 2025, our goal is to reach a percentage of 42% of women in leadership positions (Managers and above) and 45% of blacks. This represents 80% of the diversity of the Brazilian Census.

Responsibilities and Attributions

Here at the Operational Intelligence (IO) Tribe/Squad - We work on 2 work fronts:

  • Process Automation - Focus on E2E delivery of process automation, covering process identification, mapping, BC creation, technical validation, delivery and support.¬†We use Cloud (Azure), RPA platforms (BluePrism, UIPath) and code languages ‚Äč‚Äč(Python, VB, C# and etc).
  • Service Automation - Focus on E2E delivery of service automation, covering process identification, mapping, BC creation, technical validation, delivery and support.¬†We use Cloud (Azure), ChatBot platforms and code languages.

The UX Writer assignment within the IO sub-chapter for the business journeys. Being responsible for:

  • Writing and proofreading conversational texts for Chatbot
  • Use and update Tone and Voice material for the Chatbot
  • Creating WhatsApp Prototypes for Chatbot Conversations

You definitely have to have:

  • Analytics of ChatBot interactions for continuous experience improvement;
  • Monitoring of model indicators, such as retention, attendance and access (Curatorship);
  • Ability to design new Chatbot features within the cognitive view;
  • Good communication both with the Client and with the DevTeam;
  • Practice in Agile methodologies (Kanban and Scrum);
  • Proactivity and focus on results;¬†and
  • Easy handling with technology and self-taught profile.

It would be really cool if you had (differential):

  • Previous experience with this function;
  • Knowledge of Figma and Jira tools;
  • Knowledge in ChatBot Automation (test or training);
  • Intermediate English for speaking, reading and writing.

Some benefits you will have with us:

  • Flex card: food/meal;
  • Medical and dental assistance;
  • Extended maternity and paternity leave;
  • Discounts on Via products and partners;
  • Geek Tuesday (time to share knowledge between teams);
  • Gympass or Totalpass;
  • Pregnancy Program;
  • PLR or Bonus;
  • Private Pension;
  • Payroll Loan;
  • Microsoft certifications;
  • Funeral assistance;
  • Life insurance;
  • Psychological support and social support;
  • Opportunity for 100% remote (Officeless) according to the position (Hiring in this modality, when eligible, can only be provided at the national level).

Come be Via and imagine ways to make dreams come true.

Interested? Apply for this role Apply
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