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Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging ‚Äď where your growth is a priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world ‚Äď helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Visa Global Design is looking for an experienced Staff Content Designer to join our team. We are a diverse group of content creators, storytellers, strategists and design (and payments) enthusiasts who believe Content is the connective tissue between our products, our brand and our users. Our team members are innovative thinkers and strategic problem solvers who are as analytical as they are creative. We value hard work, accountability and collaboration, and we prize proven skills and team success over personal gain.  

The Staff Content Designer will develop best practices, help establish content strategy, contribute to scoping content projects, design content, perform UX writing, review content to boost consistency and quality, and publish content alongside team members and teams across Visa. Core to this role is collaborating with cross-functional members of our team such as designers, developers, product managers and other subject matter experts to create a clear language that is active, readable and human. The Staff Content Designer will operate as an individual contributor who reports to a Senior Content Design Manager. They will contribute to strengthening our content design presence at Visa by working across product teams to optimize product and user experiences, as well as drive revenue through improved content. The ideal candidate is an experienced professional with formidable writing skills, abstract and critical thinking skills, and a nuanced understanding of design and product user experiences. This person must be a reliable, clear communicator who enjoys both working with established practices and forging new ones to co-create holistic B2B2C experiences.  

Role responsibilities include

  • Follow content best practices and contribute content standards to Visa‚Äôs design system for use cases where none exist.¬†
  • Establish content strategy during project planning in support of team leadership and work within the established scope to ensure timely delivery to market.¬†
  • Participate in content design to create and uphold consistency across experiences, possess deep knowledge of how to define scalable structures like content models and templates, develop information architecture, and tell stories with wireframes and user flows.¬†
  • Perform UX writing to develop meaningful messages that support usability metrics, like user task completion, and help users meet their goals.¬†
  • Review and critique the content to boost quality assurance and ensure content strategy and standards are met in practice.¬†
  • Co-design and release content with cross-functional team members across Design and Product, and work with Brand, Marketing, Communications, and more as needed.¬†
  • Consult with design research to make informed design decisions while retaining a spirit of critique, creativity, and ad-hoc collaboration when needed.¬†
  • Design content with users and humans at the forefront.¬†¬†

Essential Functions 

  • Knowledge of human-centered design principles and the role content can/should play within a Product Design org¬†
  • Experience working in content contexts with knowledge of design and design thinking preferred¬†
  • Informed on content strategy, content design, and user experience practices across the industry and apply them to the work¬†
  • Regularly seek project feedback and insight from supervisor, collaborators, and stakeholders¬†
  • Ability to translate complex concepts into clear content that is active, readable and human¬†
  • An understanding of the business goals behind content and content strategies¬†
  • An understanding of user experience and content optimization principles across channels and devices¬†
  • A desire to lead through contribution and providing deep subject matter expertise in content¬†
  • Strong verbal and written communication skills, including thorough and methodical attention to detail¬†
  • Strong reading comprehension skills and understanding of nuance¬†
  • Strong collaboration and problem-solving abilities¬†
  • Fully fluent in English and able to understand and be easily understood in English¬†
  • Ability to communicate concepts and recommendations confidently to a variety of audiences¬†
  • Ability to self-manage time and work independently or as part of a team¬†
  • Support our growing Content Design practice¬†
  • Payment industry experience preferred, but not required¬†
  • Portfolio of relevant work samples¬†¬†

This is a hybrid position. Hybrid employees can alternate time between both home and office. Employees in hybrid roles are expected to work from a Visa office approximately three days per week, including Mondays (Sunday in some countries where Sunday is the start of the week) and Wednesdays. Wednesdays are designated as in-office collaboration days. The third day in the office will be decided based on team needs and determined in partnership with senior leadership.¬†We prefer candidates to work from one of our Design Research hubs‚ÄĒAustin, Bellevue, San Francisco, Foster City, or New York City.¬†

Qualifications

Basic Qualifications

  • 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Master's, MBA, JD, MD) or 0 years of work experience with a PhD.

Preferred Qualifications

  • - 6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
  • - Bachelor‚Äôs degree in User Experience Design, Communication, English, Marketing, HCI or equivalent experience, master‚Äôs degree in related field

Additional Information

Visa has adopted a COVID-19 vaccination policy to safeguard the health and well-being of our employees and visitors. As a condition of employment, all employees based in the U.S. are required to be fully vaccinated for COVID-19, unless a reasonable accommodation is approved or as otherwise required by law.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, and frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

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