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We are looking for a UX Writer to build content and information flows in Vivo's digital products.

As a UX Writer, you will be part of multidisciplinary squads, improving the experience and usability of our products. You will be responsible for producing instructive, objective and inclusive content that follows our voice and tone manuals, as well as other writing guidelines defined in our Content System.

Internally, you will also act as an ambassador for the Content discipline, disseminating our guidelines to all our stakeholders.


  • Produce the content of the interfaces, ensuring that the terms and phraseology used are in accordance with our manuals and that our communication is understandable to the user;
  • To be a reference in good practices in language and application of voice and tones, ensuring and disseminating all our good production practices for the product;
  • Analyze opportunities and recommend strategies, interactions and approaches to content;
  • Support the continuous evolution of the Content System;
  • Develop and document decision-making inflows;
  • Test and research content solutions to improve the relationship and understanding of the user in our journeys;
  • Analyze the information hierarchy in the interface (screen level < flow < journey).


  • Previous experience working as a UX Writer or Content Designer, preferably in applications and logged areas;
  • Experience in creating technical documentation (Content System, tone and voice manuals, etc.);
  • Knowledge of UX heuristics and methodologies, taxonomy, information architecture and content search;
  • Knowledge of accessibility and inclusive communication;
  • Excellent verbal and written communication;
  • Autonomy and self-management.


At Vivo, we spare no effort in supporting and valuing our employees! These are not only great benefits but also flexible. See what we will offer* you:

  • Choose the ideal benefit for you and your dependents, on a digital platform with several categories of Gym, VR, VA, Pharmacy Assistance, Medical, Dental and Life Insurance;¬†
  • Corporate cell phone.¬†Yes, a brand new smartphone for you!¬†
  • Unlimited Voice and Data plan!¬†Yes, unlimited!¬†Vivo's 4.5G is up to 10 times faster!¬†
  • An exclusive Vivo offer, with a special discount on fixed line, broadband, TV and apps;¬†
  • You will be entitled to receive a Bonus or annual PPR;¬†
  • Plan your future through the Private Pension Plan;¬†
  • Have children?¬†You will be entitled to a subsidy to help with school, daycare or babysitting expenses;¬†
  • Live in an environment that will respect your personality,¬†your style of dressing, and your way of being and you can be authentic.¬†#VemdeYou
  • Work remotely up to 2 times a week.¬†#Mobility
  • Have flexible hours;¬†
  • Take advantage of a day off (Day off) to celebrate your birthday;¬†
  • Participate in one of the largest corporate volunteer programs for you to transform the world;¬†
  • Take advantage of our Educational Development Program that offers partnerships with educational institutions at a discount;¬†certifications and online courses;¬†
  • Enhance your career through our Internal Recruitment Program, in Brazil or abroad, after all, we are present in more than 17 countries!¬†#VivoMinhaCarreira
  • And there's so much more!¬†But, you have to apply to find out...

*According to the eligibility policy determined by the company.¬†#VEMPRAVIVO All our vacancies are eligible for people with disabilities and / or rehabilitated.¬†We have a culture that values ‚Äč‚Äčdiversity, differences and people's potential!


We are a company of Grupo Telef√īnica, a leader in telecommunications in Brazil.¬†We work with the purpose of¬†Digitizing to bring¬†people, businesses and society together, building a more connected nation and transforming the lives of Brazilians.

We seek to increase the autonomy, personalization and real-time choices of our customers, putting them in charge of their digital life, with security and reliability ‚Äď all with the quality that only Vivo has.

To make this possible, we lead a process of digital transformation and we are revolutionizing Vivo from the inside out. We implement agile methodologies across the company, seeking to connect with the most innovative and collaborative ways of working. We work to foster a diverse and inclusive work environment that encourages creativity, generating innovation and increasing engagement.

We believe that the way to offer the best experience to our customers starts with the good experience of our employees. 


Interested? Apply for this role Apply
Vivo (Telef√īnica Brasil)
Visit website S√£o Paulo, BR
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