Senior UX Content Designer

We're looking for a Senior UX Content Designer with solid experience in complex cloud applications to help us transform the cybersecurity industry. In this role, you’ll collaborate with cross-functional teams to design and deliver solutions that make it easy for our customers to make their organizations more secure. You’ll use your UX knowledge, experience, and judgment to help us move away from traditional manuals, designing and integrating lightweight, targeted assistance directly in the platform UI. Your razor-sharp UX content design skills are integral to the continued success of our industry-leading cybersecurity platform.

Job Role and Responsibilities

• Drive the delivery of effective and engaging UX content and micro-content that enables users directly within the VMware Carbon Black Cloud, without recourse to long-form documentation
• Collaborate with a global team of UX Designers, UX Researchers, Product, Engineering, and other stakeholders to define, design, test, and deliver iterative product solutions
• Reduce complexity through clear and concise in-product messaging
• Communicate complex cybersecurity concepts in concise, approachable language, exercising judgment, and prioritizing the user experience
• Articulate rationale for content choices; iterate based on feedback and analysis
• Inform your work by understanding customer needs, analyzing the industry, and auditing existing content
• Work within existing patterns to ensure consistency, adhere to brand voice, and increase user confidence
• Evolve in-product content design patterns and define new design patterns, systems, and continuous delivery methods for in-product content and assistance
• Advocate for UX Content and champion the value of user-centric, goal-oriented writing 
• Mentor UX writers, lead UX Content projects and process improvements and contribute to the continued development of expertise and efficiency

Required Skills

• 8+ years of UX content design experience, preferably in complex cloud applications
• Outstanding writing skills and an editor’s eye for grammar
• Demonstrated understanding of the difference between in-line content and traditional documentation, with a commitment to the first
• Demonstrated ability to influence others and advocate for the customer experience
• Ability to parse complex technical ideas quickly and ask thoughtful questions to refine your understanding 
• Considerable experience working independently, as well as with distributed, cross-functional teams, to deliver iterative solutions and meet shared goals
• Experience translating the brand into product and aligning voice and tone across the customer experience
• Ability to manage multiple projects simultaneously, managing time and expectations appropriately
• Conversant in current technology and content delivery methodologies
• Bachelor's Degree in English, Journalism, Communications, or a related discipline

Preferred Skills

• Experience working with Figma, Sketch, or other design software
• Experience in the security technology space
• Experience with UX design systems and open-source frameworks
• Experience with accessible design methodologies
• Experience working with GitHub
• Human-Computer Interaction certification or Information Sciences coursework

Important: Please include a link to your portfolio or UX writing samples.

Where is this role located?

This role is fully remote, allowing you the flexibility to work from the location you feel most productive and comfortable, or the location agreed upon with your hiring manager. You will be expected to live within a number of time zones from your team as defined by your business. 

What are the benefits and perks of working at VMware?

You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting www.benefits.vmware.com.

• Medical coverage, retirement, and parental leave plans for all family types
• Generous time off programs
• 40 hours of paid time to volunteer in your community
• Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities
• Financial contributions to your ongoing development (conference participation, training, coursework, etc.)
• Wellness reimbursement and online fitness and well-being classes

This job may require the candidate to travel and/or work from a facility that requires full vaccination prior to entry.

VMware Company Overview:

At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what’s possible today at http://careers.vmware.com.

Equal Employment Opportunity Statement:

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.