Senior UX Writer

Wallapop is a Barcelona based scale-up driven by the purpose to empower people to embrace a more conscious and human way of consumption. We believe in a world where collaborative economy is mainstream. This is what drives us. Wallapop operates in Spain, Italy and Portugal, offering a catalogue of several hundreds of millions of products and services. Powered by technical innovation and continuous improvement, we bring together the scale & trust of classifieds with the marketplace’s convenience & reach. Our mission is to enable a connected trade ecosystem, making 2nd-hand the norm through smart use of technology. Backed by top investors such as Accel, Insight Partners & Naver Corp we bring our total valuation to 806 million EUR and are embarking on our international journey with the aim to become the world’s best unique goods trading platform.

The Challenge

As a Senior UX Writer, you will play a pivotal role in shaping the content strategy and execution across our products. You will be responsible for driving solution discovery, delivering engaging content and ensuring a user-centric approach. You will work closely with cross-functional teams to align content with business objectives and enhance the overall user experience. On the other hand, your leadership skills will be instrumental in mentoring junior designers and collaborating with stakeholders to achieve strategic goals.

What You Will Do

• Write clear, concise and effective copy that reflects the tone, style and brand personality while driving desired user actions and delivering compelling and meaningful user-centered experiences
• Create effective working relationships with key stakeholders from research, product management and product marketing to further your product area and team's objectives.
• Create and maintain content design guidelines, frameworks and modals to ensure quality, consistency, and a clear Wallapop voice across the product.
• Offer strategic guidance, mentorship and share best practices within the content design and UX teams.
• Collaborate with other content designers to define and foster adoption of user-centric content design practices, frameworks and processes.
• Share content design insights, best practices and progress in team and company forums.

What We’re Looking For

• Strong experience in UX Writing and Content Strategy, particularly within a marketplace or e-commerce environment.
• Strong systems thinking with familiarity in taxonomy creation.
• Proven strong understanding of business models to align user experience design with strategic business objectives.
• Proven ability to frame complex problems and develop innovative solutions collaboratively with the teams.
• Proven ability to foster cross-functional collaboration to harness collective expertise to identify, prioritize and seize opportunities for product improvement or innovation, to ensure business outcomes delivery while enhancing the overall user experience.
• Strong understanding of user-centered design principles and methodologies (empathy maps, personas, journeys…)
• Solid understanding of research methodologies (tree testings, card sortings,...) and user testing techniques to identify usability issues.
• Proficiency in data analysis and familiarity with analytics tools.
• Excellent communication and collaboration skills.
• Demonstrated ability to mentor and develop team members.
• Strong business acumen and strategic thinking.

What does the hiring process for this position look like?

Please, note that all interviews take place remotely over hangouts.

Intro Call - run by talent acquisition, focus on providing more information about the role and the company as well as going over your experience, motivation, and expectations. This usually takes 45-60 minutes.

Case Study Submission - you will be assigned a task to submit within 5 up to 7 days where you will be able to showcase your expertise / technical skills required for the role.

Expertise Interview - run by the hiring team, focus on the required core skills and the ability to deliver in a given context. This usually takes 90 minutes.

Stakeholder Interview - run by relevant stakeholders reflecting the reality of the context of the role, focus on the ability to collaborate & deliver in a cross-functional set-up. This usually takes 60 minutes.

Culture Interview - run by culture interviewers, focus on adherence to Wallapop's purpose and business proposition. This usually takes 60 minutes.

Offer - should you be the right candidate, your offer will be discussed over a call with talent acquisition and will then be confirmed in writing.