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What you'll do...

Did you know that as the largest retailer on Earth, 90% of the US population is located less than nine miles from a Walmart store? At Walmart Global Technology, we're redefining the future of retail! The Walmart Global Technology team is building enterprise-grade technology platforms that will transform retail. These platforms are battle-tested at the Walmart scale, and we’re also exploring externalizing our technology services so other companies can leverage these same innovative technologies.  

As part of our team, you'll help document our Last Mile Delivery solutions which will be used by Walmart and other retailers using our Third-party Technology Services. You’ll work among engineers, product designers, and operators in a fast-growing environment. This role requires a mix of technical aptitude, communication skills, a deep knowledge of grammar and punctuation, as well as strong project management skills.

Responsibilities

  • Gather information, interview SMEs, and conduct research 
  • Create world-class product documentation, including conceptual and task-based documentation, internal training materials, configuration guides, what’s new documentation, and release notes
  • Edit, clarify, and proofread documents written by others
  • Author, publish, and manage knowledge-base content 
  • Plan and write support content that’s easy to find, use, and understand 
  • Work closely with leads, project managers, designers, and partners from Engineering, Product, and Program teams
  • Identify content gaps and propose logical ways to solve them based on data 
  • Synthesize content requests and data from multiple sources into cohesive content plans 
  • Participate in the Writing team’s efforts to establish style and process guidelines, and make recommendations to help the team choose good tools for writing and publishing documentation 
  • Plan, execute, and publish comprehensive documentation to support product releases 
  • Work with product stakeholders to identify audience information requirements and important documentation deliverables 
  • Contribute to the ongoing evolution of product documentation design and implementation 
  • Learn complex concepts and communicate the information in a way that is engaging and understood by users

Education and Experience Qualifications

  • BA in English, Technical Writing, or a relevant area (Master's degree in technical communication preferred) 
  • 10-15 years of experience in the technical product documentation
  • Proficiency in extracting subject matter expert knowledge and communicating it in a meaningful way
  • A passion for understanding customers’ needs and delivering world-class content
  • Excellent planning, organizational, and execution skills with an ability to manage multiple, competing priorities in a fast-paced, constantly changing environment
  • Knowledge of technical writing standards and ability to adhere to a style guide
  • A track record of excellent communication and cooperation, preferably in a global and culturally diverse organization
  • Excellent writing skills and the ability to make complex topics easy and engaging

Must Have

  • Expert knowledge of the English language—grammar, punctuation, and syntax
  • 10-15 years of experience synthesizing content requests and data from multiple sources into best-in-class user guides
  • 10-15 years of experience authoring release notes
  • 10-15 years of experience authoring knowledge-base content

The above information has been designed to indicate the general nature and level of work performed in the role.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Benefits & Perks

Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include a 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers, and the communities we serve to live better when we really know them. That means understanding, respecting, and valuing diversity- unique styles, experiences, identities, ideas, and opinions – while being inclusive of all people.

About Global Tech

Imagine working in an environment where one line of code can make life easier for hundreds of millions of people and put a smile on their faces. That’s what we do at Walmart Global Tech. We’re a team of 15,000+ software engineers, data scientists and service professionals within Walmart, the world’s largest retailer, delivering innovations that improve how our customers shop and empower our 2.2 million associates. To others, innovation looks like an app, service, or some code, but Walmart has always been about people. People are why we innovate, and people power our innovations. Being human-led is our true disruption.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications

  • Bachelor's Degree and 2 years design experience OR Masters Degree and 1-year design experience OR 4 years design experience
  • 1 year of experience designing front-end user experience solutions for mobile applications on major smartphone platforms (for example, Android, iOS).

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

  • Designing front-end user experience solutions for consumer software development using modern web technologies (for example, AJAX, Ruby on Rails, strong HTML/CSS skills)
  • Developing user experience solutions with agile methodology, eCommerce, Software Design
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