At Wellframe, a HealthEdge company, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey.
Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.
As part of the Content team, the Content Systems Manager will be responsible for the technical development, configuration, and quality testing of evidence-based health and lifestyle educational content. This content is delivered to health plan members on mobile devices and addresses a wide variety of health needs from chronic disease management to weight loss and stress reduction. The Content Systems Manager will also troubleshoot when technical issues arise; engage in workflow improvement and refinement, and enhance internal processes resulting in high-quality and error-free programs. The Content Systems Manager will oversee the management of our content management system and other internal administrative systems related to content delivery. Work will take place in both a static content management system and a DITA-based component content management system. The Content Systems Manager must be comfortable working in HTML as well as XML. This role reports to the Senior Director, Content Operations. This role is cross-functional and manages the workload of our external Content Management System contractor. The Content Systems Manager should also expect to collaborate with and support other Wellframe teams as part of other workstreams.
Areas of Responsibility:
Oversee technical processes of clinical program creation, configuration, and maintenance
Support Product development and technical aspects of program quality testing
Lead Content team data initiatives
Manage the implementation of improvements to our content management system
Education, Experience, & Skills Required:
Behaviors & Traits Required:
Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.
This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
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