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Content Manager

Wellframe Boston, MA
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Job description

At Wellframe, a HealthEdge company, we reimagine healthcare relationships through a new approach that uses high-tech to deliver the high-touch support people need, when and where they need it. We call it Digital Health Management. Our comprehensive suite of Digital Health Management solutions for care management, advocacy, and navigation help organizations forge more meaningful connections with members, across their healthcare journey. 

Wellframe was founded to counter a pressing industry problem: the healthcare system has struggled to find ways to support people in between care settings, at scale. We believe health plans are in the best position to advocate for their members as they navigate their health and care but know that technology alone can’t help us achieve this ambition. That’s why our team of physicians, clinicians, public health experts, data scientists, engineers, and healthcare industry experts ensure our patented technology works in service of the person-to-person connections that make healthcare work best.

As part of the Content team, the Content Systems Manager will be responsible for the technical development, configuration, and quality testing of evidence-based health and lifestyle educational content. This content is delivered to health plan members on mobile devices and addresses a wide variety of health needs from chronic disease management to weight loss and stress reduction. The Content Systems Manager will also troubleshoot when technical issues arise; engage in workflow improvement and refinement, and enhance internal processes resulting in high-quality and error-free programs. The Content Systems Manager will oversee the management of our content management system and other internal administrative systems related to content delivery. Work will take place in both a static content management system and a DITA-based component content management system. The Content Systems Manager must be comfortable working in HTML as well as XML. This role reports to the Senior Director, Content Operations. This role is cross-functional and manages the workload of our external Content Management System contractor. The Content Systems Manager should also expect to collaborate with and support other Wellframe teams as part of other workstreams.

Areas of Responsibility:

Oversee technical processes of clinical program creation, configuration, and maintenance

  • Refine and improve the program configuration process as needed in order to prevent duplicative, inefficient, and error-prone workflows.
  • Lead the discovery process of technical program-related issues as needed. 
  • Perform configuration of assigned clinical programs and/or program customizations.
  • Lead QA and testing of content management and internal administrative systems.
  • Maintain internal handbooks for configuration, quality testing, and use of our content management system.
  • Ensure taxonomy of internal systems is accurate and up to date.

Support Product development and technical aspects of program quality testing

  • Act as the Content team liaison, and technical program expert, in internal product improvement development.
  • Support the creation of knowledge-sharing materials in order to enhance cross-team collaboration. 
  • Refine and improve the testing process as needed in order to both prevent errors, prevent unintended program behavior, and deliver the highest-quality clinical programs possible.

Lead Content team data initiatives

  • Lead Content team data exploration & provide metrics to drive strategy
  • Support data science as an SME in care programs structure and substance as it relates to data. 
  • Own processes and workflows relating to the care programs data model

Manage the implementation of improvements to our content management system

  • Prioritize and manage requests for Content improvements.
  • Manage the time and deliverables of independent Content Management System contractor(s).
  • Serve as lead technical support for troubleshooting Content Management System and plug-in functionality issues.
  • Maintain and manage content management system functional backlog. Communicate status updates, and deliverable dates, and provide clear documentation on how to use new functionalities.  
  • Conduct monthly user audit of the content management system

Education, Experience, & Skills Required:

  • Bachelor's degree and 5-7+ years of relevant work experience
  • 2+ years experience in healthcare technology
  • Familiarity with basic concepts of programming (variables, logic statements, etc.) 
  • Experience with HTML and XML
  • DITA (preferred)

Behaviors & Traits Required:

  • Analytical problem-solver motivated to find solutions and success for our clients. 
  • Successful communicator with a demonstrated ability to deliver complex projects involving multiple stakeholders at different levels of the organization
  • Detail-oriented, curious and driven; will proactively seek answers and support. 
  • Effective at distilling high-level goals and milestones into operational tasks.  
  • A self-starter who can manage their own daily workload, operate well under pressure, and balance competing priorities.
  • Works well in a fast-paced, agile startup environment.

Wellframe, Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status or any other characteristic protected by local, state, or federal laws, rules, or regulations.

This posting is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee and any percentages listed are approximate. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

Salary range Not specified
Date posted 29th July 2022
Commitment Full-Time
Place of work Remote (United States)
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