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Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as “Personal Cell” or “Cellular” in the contact information of your application.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Commercial Banking provides financial solutions to businesses with annual sales generally in excess of $5 million. Our business lines are Wells Fargo Commercial Capital, Middle Market Banking, and Treasury Management & Payment Solutions.

Wells Fargo Commercial Capital

A market-leading provider of working capital, investment capital, trust services, and sales financing solutions that help customers optimize liquidity and grow their business through their lifecycle

Middle Market Banking

Services private and public companies with annual sales of $5 million to $2 billion Specialized expertise across industry sectors

Treasury Management & Payment Solutions

Provides cash management services and digital channel capabilities for customers of Commercial Banking and Corporate & Investment Banking

Also serves some Consumer and Small Business Banking and Wealth and Investment Management customers, and Auto Dealer Finance partner relationships in Consumer Lending

Wells Fargo’s Customer Experience Design (CXD) Content Designers are responsible for the commercial banking platform and channel content, chiefly the end-to-end user experience content. Content Designers partner with design teammates, product, and technology teams to help create optimal, digital user experiences for Wells Fargo’s commercial banking customers.

Content Designers are primarily responsible for creating and editing project deliverables, including copy deck, message matrix, content plan, lexicon, user assistance plan, and user assistance, as well as participating in product/service naming workshops. Content Designers will partner with their customer experience design partners in interaction design, visual design, and accessibility to deliver a great customer experience.

Content Designers also provide input on digital business plans, programs, and initiatives that include content strategy and creation, overall customer experience, and gather analytics/metrics/research to inform product content.

Each project requires close collaboration with various teams (internal CXD teammates such as producers, interaction designers, and visual designers, as well as product/business groups and multiple technology teams) to develop content that best supports customers’ needs and complies with documented standards.

Roles and Responsibilities

  • Develop customer-focused content, including UI copy, labels and definitions, in-flow and on-screen messages, and instructional/help (user assistance) content in compliance with standards and content strategy.
  • Engage across multiple teams to gather and clarify content and requirements.
  • Collaborate with User Experience teams to ensure consistency across deliverables to inform editorial standards and considerations.
  • Deliver content in required formats working with internal customers to ensure deliverables support Business and Technology requirements.
  • Analyze content for consistency, accuracy, adherence to Wells Fargo style and brand standards, and user experience implications.
  • Provide content recommendations visually, when necessary (such as PowerPoint slides to show suggestions)

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Required Qualifications

  • 5+ years of experience in one or a combination of the following: digital customer experience, digital product/program management, digital platforms, or digital consulting demonstrated through work or military experience

Other Desired Qualifications

  • 5+ years of UX writing experience for online and mobile products
  • Demonstrated experience with UX design processes, including UCD principles
  • Demonstrated experience documenting wireframe content (UI copy) and interactive messages
  • Demonstrated experience creating customer-facing instructional and help copy, including relevant imagery from the product/service (screenshots or infographics)
  • Overall UX design process (from start to finish – idea to launch)
  • Agile experience, knowledge of waterfall process
  • Documenting wireframe screen (UI) content
  • Creating user-facing (customer) support content
  • Working with cross-functional teams to collaborate/solve design and content problems (interaction designers, especially)
  • Creating content audits, lexicons, and plans to create/improve content
  • Must also be a resourceful, self-starter
  • Demonstrated experience with American for Disabilities Act (ADA) accessibility compliance requirements and implications for content preferred
  • Previous experience working with design systems and established standards preferred
  • Proficiency with MS Office Suite, Adobe Pro (X up), TechSmith Snagit (for screen capture, data scrubbing), SharePoint, Confluence, JIRA, Skype, Zoom, Invision, Invision Freehand, and standard browsers/web technologies

Street Address

CA-SF-Financial District: 333 Market St - San Francisco, CA

MN-Minneapolis: 600 S 4th St - Minneapolis, MN

NC-Charlotte: 301 S Tryon St - Charlotte, NC

Disclaimer

All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

Relevant military experience is considered for veterans and transitioning servicemen and women.

Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Benefits Summary

Benefits

Visit https://www.wellsfargo.com/about/careers/benefits for benefits information.

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