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Senior Content Strategist and Information Architect

Wells Fargo San Francisco, CA
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Job description

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Wells Fargo is seeking a Senior Content Strategist and Information Architect as part of the Public Affairs Communications and Brand Management team. For additional information on this line of business, refer to the external Careers Site at www.wellsfargojobs.com.

This role provides leadership and expertise for digital products, initiatives, or a functional area within the Digital environment. This position leads the development and execution of the most complex digital business plans, programs and initiatives which have significant, Enterprise-wide impact. These initiatives may focus on: content strategy/creation, customer experience, analytics/research or product management.

The Senior Content Strategist also develops a digital strategy for the product/functionality/experience area, influences digital strategy for the business line and may coach a small team of more junior digital consultants or cross-functional teams in digital initiatives. This role is considered a subject matter expert in the digital technology industry.

In this role, you will:

  • Collaborate with UX designers, content designers, web producers, developers, and user researchers on multi-device experiences for employees to help further the Employer Brand
  • Frame customer problems, understand business goals, and generate creative solutions
  • Partner with Designers for all of our engagements, helping lead projects from concept to launch.
  • Create content strategies that meet business goals in a user-centric way
  • Write and edit copy - you make every word count
  • Clearly articulate the rationale behind your recommendations, reflecting brand standards, content design best practices, and competitive research
  • Stay abreast of industry standards
  • Partner with business partners, designers, developers, analysts, legal/compliance, and stakeholders across the organization
  • Ensure your content is accessible
  • Perform light interaction design as needed

Required Qualifications:

  • 7+ years of Product Management, product development, strategic planning, process management, change delivery or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Experience with user centered design principles
  • Financial services experience
  • Excellent verbal, written, and interpersonal communication skills
  • Ability to negotiate, influence, and collaborate to build successful relationships
  • Strong organizational, multi-tasking, and prioritizing skills
  • Advanced Microsoft Office (Word, Excel, Outlook and PowerPoint) skills
  • 10 years of experience developing and implementing digital content strategies and copy for large, public-facing and or internal websites
  • Experience with information architecture; interaction design experience is a plus

Position Locations:

  • 301 S. Tryon Street, Charlotte NC
  • 550 S. 4th St, Minneapolis MN
  • 64 E Broadway Rd, Tempe AZ
  • 201 Main St, Dallas (Fort Worth) TX

 @RWF22

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for the execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which include effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is an emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Salary range Not specified
Date posted 3rd May 2022
Commitment Full-Time
Place of work Tempe, AZ
Additional information Charlotte, NC | Fort Worth, TX | Minneapolis, MN
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