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The Technical Writer is responsible for developing and maintaining software release documentation for WellSky Software applications and services for both internal and external audiences. Tasks include creating software documentation, maintaining proprietary software expertise, and distributing internal communication

A day in the life! 

You will be responsible for the following:

  • Create, edit, and publish various forms of technical communications for the Development department including Product help files, how-to technical documents, release notes, and more.
  • Research, develop, edit, and maintain documentation deliverables in multiple formats to best meet user needs in support of the software release process.
  • Access software applications to review and document features, often acting as a Subject Matter Expert on new features/functionality.
  • Produce documentation that conforms to the style guide and quality assurance standards.
  • Document internal department processes.
  • Work daily with developers, support staff, and various other users to gather information.
  • Manage Online Help user accounts (create, deactivate, and reactivate).
  • Review Training documentation, curriculum, etc. for quality assurance.
  • Additional duties may include producing project process documentation.
  • Provide knowledge and expertise resources via knowledge management system, technical documentation, articles, videos, and manuals for documentation.

Do you have what it takes?

Required Experience:

  • BA/BS degree in Technical Communication or Equivalent Field of study or equivalent years of experience in lieu of degree
  • 2-5 years experience as a Technical Writer and/or Editor, preferably in a software development environment.
  • Ability to acquire, synthesize, and present technical information.
  • Expert command of grammar, spelling, and technical writing maxims.
  • Working knowledge of effective business communication.
  • Experience creating and editing documents in Google Drive and Microsoft Office.
  • Experience editing documents in FrameMaker.
  • Experience writing and editing online help documents in appropriate tool.
  • Experience writing release notes.
  • Experience editing Adobe Captivate output.
  • Experience creating and editing HTML content.
  • Demonstrated ability to work in mixed teams, including development, support, and marketing, to effectively collect and distribute technical information.
  • Must be detail-oriented and well organized.

Do you stand above the rest?

Preferred Experience:

  • Training experience a plus.

About WellSky

WellSky is a leading supplier of software and services solutions that help acute, post-acute, and human service providers improve efficiency, support business growth, and provide intelligent care to patients and people in need. WellSky is headquartered in Overland Park, KS with 1,800 teammates across the U.S., Canada, and the U.K. WellSky serves more than 20,000 client sites around the world - including the largest hospital systems, blood banks and labs, in-home care agencies, post-acute care facilities, government agencies, and human services organizations. WellSky's software and services address the continuum of health and social care - helping businesses, organizations, and communities solve touch challenges, improve collaboration for growth, and achieve better outcomes through predictive insights that only WellSky solutions can provide. Informed by 40 years of providing software and expertise, WellSky anticipates providers' needs and innovates relentlessly to help people thrive. Our purpose is to empower care heroes with technology for good, so that together, we can realize care's potential and maintain a healthy, flourishing world.

We're looking for talented individuals who want to use their skills to build a strong, technology-driven company. We offer competitive salaries, great benefits, a new Health Savings Account with a generous employer contribution and a casual and fun environment that encourages quality, creativity and excellence. Enjoy all we have to offer. We invite you to join us. Apply today!

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S. based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

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