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Company Description

We are on a mission to be the easiest and most reliable way to arrange home services, connecting homeowners with qualified tradespeople. We operate the market-leading brands in France ( and The Netherlands (, and the challenger in Italy ( Our product, technology & UX department consists of approximately 130 talented professionals, deeply passionate about creating great digital marketplaces.

Travaux, Werkspot and Instapro are part of IAC / ANGI Home Services.

A Content Design Lead within our organization truly understands our customers on both sides of our digital marketplace and across all the countries we serve. You use this knowledge to ensure that the product we're building meets their needs and exceeds their expectations. You advocate the value of content design within our teams and grow the content design discipline throughout the company.

You will be joining a multidisciplinary UX team that is extremely skilled, knowledgeable, creative, enthusiastic, curious and fun!

We are looking for a skilled Content Design Lead who will shape our product experience by creating useful and meaningful content for our users. You will define our content strategy across the user journey and develop supporting cohesive product narratives. You’ll collaborate with designers, researchers, product managers and analysts, engineers and marketers from multiple teams and departments.

What you’ll be doing

  • Write, design and edit clear and consistent content for our end-to-end product as well as other touchpoints - this includes product flows, interface language, navigational nomenclature, emails, notifications, terminology, taxonomies, etc.
  • Test and measure your content to ensure it's impactful and optimized
  • Leverage data and information such as market analysis, customer feedback, usability findings, user metrics and business metrics to inform decisions and solutions
  • Help shape the company Tone of Voice and build, maintain and evolve content guidelines to create a cohesive language system
  • Manage the localization processes and tooling to ensure copy is effective with customers in multiple markets
  • Perform regular analysis and review of existing content
  • Lead, manage and mentor a Content Designer as well as support their career growth

Who you are

  • 6+ years of experience as a Content Designer, User Experience Writer or in a similar role - writing and structuring copy for digital products
  • Native-level fluency in English, both written and verbal
  • Written fluency in Dutch is a plus
  • Able to easily move between defining the bigger picture of content strategy, information architecture and storytelling to getting deep into the microcopy details and systematic thinking
  • Proficient in UX toolings such as Figma and copy translation software
  • Experienced in creating copy that is inclusive, accessible and resonates with a diverse audience
  • Skilled at managing several projects simultaneously
  • Creative, open to learning new things and embracing diverse ideas

What we offer

  • A great working environment in the center of Amsterdam (once we go back to the office)
  • Flexible working hours and remote working to accommodate personal needs
  • A competitive salary
  • Personal growth budget and time for attending training courses and conferences
  • Relocation budget if coming from abroad (once it is safe/possible)
  • 25 days of annual leave
  • Pension arrangement
  • Lunch allowance
  • Free fitness in our building (once it is safe/possible)
  • Frequent and fun events with the entire company to celebrate achievements and milestones

Additional information

How we are organized:

Our Product, Technology and UX department currently consists of 4 tracks and approximately 130 professionals, with more than 15 different nationalities from all over the world. Each track focuses on the most valuable opportunity within their given scope. Within the tracks, multidisciplinary product development teams collaborate on achieving the goals that they set and commit to each quarter. We approach our decisions in an experiment-guided and Agile way: we validate new directions using a variety of quantitative and qualitative research methods.

Our shared values:

We believe our success starts with sharing the same values when it comes to how we work. These values are the foundation of everything we do, and you’ll experience them on a daily basis. Our values are: Be stronger together; Aim high; Take ownership; Be transparent and respectful; Be open-minded and curious; Embrace diversity; Focus on our customers. The company culture in our organisation is very open and inclusive; we are committed to building teams that represent a variety of backgrounds, perspectives, and skills.

Special note related to COVID-19:

We will be onboarding remotely. Until the government (RIVM) is no longer advising us to work from home, we will be working remotely. We will do our best to make the onboarding as smooth as possible and help you get up to speed.

Is this for you?

Please send us your resume along with a link to your portfolio/work samples.

You can apply via the “I'm interested” button or by sending your information to Andrea Gurski, VP of User Experience at Travaux, Werkspot and Instapro. We’re looking forward to meeting you!

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