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Senior UX Writer

Werkspot Amsterdam, NL
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Job description

Company Description

We are on a mission to be the easiest and most reliable way to arrange home services, connecting homeowners with qualified tradespeople. We operate the market-leading brands in France (Travaux.com), The Netherlands (Werkspot.nl), Germany (MyHammer) and the challenger in Italy (Instapro.it). Our product, technology & UX department consists of approximately 130 talented professionals, deeply passionate about creating great digital marketplaces.

Travaux, MyHammer, Werkspot and Instapro are part of IAC / ANGI Home Services.

User experience writing at Travaux, Werkspot and Instapro

A User Experience Writer within our organization truly understands our customers on both sides of our digital marketplace and across all the countries we serve. You use this knowledge to ensure that the product we're building meets their needs and exceeds their expectations. You champion the value of UX writing amongst our teams and collaborate with the other writers to create a centre of excellence for UX writing within the company.

You will be joining a multidisciplinary UX team that is extremely skilled, knowledgeable, creative, enthusiastic, curious and fun! 

We are looking for a skilled User Experience Writer who will shape our product experience by creating concise, useful and meaningful copy for our users. You will write cohesive product narratives that support and help define our content strategy across the user journey. You’ll collaborate with designers, researchers, product managers, engineers and marketers from multiple teams and departments.

What you’ll be doing

  • Write clear and consistent copy for our end-to-end product as well as other touchpoints such as emails, notifications, etc.
  • Test your copy to ensure it's impactful and optimized
  • Create, maintain and evolve writing guidelines that are in line with our brand and Tone of Voice to create a cohesive language system
  • Translate and localize content from root English into Dutch
  • Manage the copywriting and translation processes and tooling
  • Use data and information such as market analysis, customer feedback, usability findings, user metrics and business metrics to inform decisions and solutions
  • Perform regular analysis and review of existing copy
  • Guide and mentor other UX Writers with their skill and knowledge development as well as QA their work

Who you are

  • 4+ years of experience as a User Experience Writer or in a similar role
  • Written fluency in Dutch so you can create compelling copy for our Dutch customers
  • Excellent English writing abilities so that your copy can be translated into the languages of our customers in other countries
  • Fluent in spoken English so you can communicate easily with all of your colleagues
  • Able to easily move between getting deep into the microcopy details and systematic thinking to considering the bigger picture of storytelling and content strategy
  • Good understanding of content design and information architecture
  • Proficient in UX tooling such as Figma and copy translation software
  • Experienced in creating copy that is inclusive, accessible and resonates with a diverse audience
  • Skilled at managing several projects simultaneously
  • Creative, open to learning new things and embracing diverse ideas

What we offer

  • A great working environment in the center of Amsterdam (once we go back to the office)
  • Flexible working hours and remote working to accommodate personal needs
  • A competitive salary
  • Personal growth budget and time for attending training courses and conferences
  • Relocation budget if coming from abroad (once it is safe/possible)
  • 25 days of annual leave
  • Pension arrangement
  • Lunch allowance
  • Free fitness in our building (once it is safe/possible)
  • Frequent and fun events with the entire company to celebrate achievements and milestones

Additional information

How we are organized:

Our Product, Technology and UX department currently consists of 4 tracks and approximately 100 professionals, with more than 15 different nationalities from all over the world. Each track focuses on the most valuable opportunity within their given scope. Within the tracks, multidisciplinary product development teams collaborate on achieving the goals that they set and commit to each quarter. We approach our decisions in an experiment-guided and Agile way: we validate new directions using a variety of quantitative and qualitative research methods.

Our shared values:

We believe our success starts with sharing the same values when it comes to how we work. These values are the foundation of everything we do, and you’ll experience them on a daily basis. Our values are: Be stronger together; Aim high; Take ownership; Be transparent and respectful; Be open-minded and curious; Embrace diversity; Focus on our customers. The company culture in our organisation is very open and inclusive; we are committed to building teams that represent a variety of backgrounds, perspectives, and skills.

Special note related to COVID-19

We will be onboarding remotely. Until the government (RIVM) is no longer advising us to work from home, we will be working remotely. We will do our best to make the onboarding as smooth as possible and help you get up to speed.

Is this for you? Please send us your resume along with a link to your portfolio/work samples.

You can apply via the “I'm interested” button or by sending your information to Andrea Gurski, VP of User Experience at Instapro Group. We’re looking forward to meeting you!

Salary range Not specified
Date posted 27th July 2021
Commitment Full-Time
Place of work Remote (anywhere)
Additional information Netherlands
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