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Responsibilities:

  • Support our Dynamic Engagement programs by crafting compelling, exec-level Customer Success best practice content used with customers by CSMs, CS Leadership and our many programs.
  • This role is a key part of our Dynamic Engagement team which runs the programs & processes that customer-facing teams and customers rely on to achieve value with Workday products.
  • You will partner with Services, Marketing, Sales, and operations to develop targeted content for our customers to drive adoption and value of their Workday investment at scale.

Basic Qualifications:

  • Enjoy building customer-facing content that drives awareness and adoption of entitled features to be used in 1:many scale programs with supporting content for 1:1 customer interactions.
  • Passion for translating technical concepts into clear instructions or guidance for non-technical people
  • Love collaborating with field teams to define content tone and style appropriate for target audiences
  • Skilled at Maintaining a cross-functional approach while partnering with Subject Matter Authorities to develop outstanding resources
  • Understands feedback is a gift which can be used to improve the impact of the Dynamic Engagement programs
  • 2514At least 3-5 years of experience with authoring, multimedia, and graphics tools (e.g., Adobe Captivate, Storyline, Camtasia, Adobe Creative Cloud).
  • At least 3-5 years of experience creating content, such as emails, slides, video vignettes, and one-sheets
  • Understanding of marketing automation and/or Customer Success scale concepts and processes
  • We will request work samples that demonstrate engaging and interactive content (design and writing content)

Other Qualifications:

  • Organized and able to think, plan, prioritize, and implement multiple projects simultaneously
  • Adapts well to change and thrives in an exciting, fast-paced organization.
  • Process-focused with the ability to manage the creation of content.
  • A great teammate who actively demonstrates collaboration, flexibility, and uses their experience to problem-solve and get consensus across departments and seniority levels
  • Have experience with Customer Success methodologies, process, and best practices
  • Understanding of Gainsight administration or similar Customer Success tools

JR - 59010 

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Workday
Visit website Pleasanton, CA
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