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Customer Success Content Specialist
24th November 2021
Support our Dynamic Engagement programs by crafting compelling, exec-level Customer Success best practice content used with customers by CSMs, CS Leadership and our many programs.
This role is a key part of our Dynamic Engagement team which runs the programs & processes that customer-facing teams and customers rely on to achieve value with Workday products.
You will partner with Services, Marketing, Sales, and operations to develop targeted content for our customers to drive adoption and value of their Workday investment at scale.
Enjoy building customer-facing content that drives awareness and adoption of entitled features to be used in 1:many scale programs with supporting content for 1:1 customer interactions.
Passion for translating technical concepts into clear instructions or guidance for non-technical people
Love collaborating with field teams to define content tone and style appropriate for target audiences
Skilled at Maintaining a cross-functional approach while partnering with Subject Matter Authorities to develop outstanding resources
Understands feedback is a gift which can be used to improve the impact of the Dynamic Engagement programs
2514At least 3-5 years of experience with authoring, multimedia, and graphics tools (e.g., Adobe Captivate, Storyline, Camtasia, Adobe Creative Cloud).
At least 3-5 years of experience creating content, such as emails, slides, video vignettes, and one-sheets
Understanding of marketing automation and/or Customer Success scale concepts and processes
We will request work samples that demonstrate engaging and interactive content (design and writing content)
Organized and able to think, plan, prioritize, and implement multiple projects simultaneously
Adapts well to change and thrives in an exciting, fast-paced organization.
Process-focused with the ability to manage the creation of content.
A great teammate who actively demonstrates collaboration, flexibility, and uses their experience to problem-solve and get consensus across departments and seniority levels
Have experience with Customer Success methodologies, process, and best practices
Understanding of Gainsight administration or similar Customer Success tools
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