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Lead UX Writer

Xsell Resources Willow Grove, PA
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Job description

Our direct client, a Fortune 5 Retail Pharmacy Company has an immediate need for a Lead UX Writer to join their team for a long-term contract or contract-to-hire opportunity.


  • Execute content strategy in support of larger organizational goals and objectives
  • Oversee the proper usage of voice and tone for all digital assets
  • Work with the product, design and research teams to source or create the right content to educate, motivate and empower users
  • Collaborate with our UX researchers and data scientists to understand user behaviors and uncover new opportunities for engagement
  • Collaborate with our accessibility team to design a content experience that meets WCAG guidelines
  • Provide content of varying fidelity to our product designers to facilitate iterative design
  • Produce documentation that facilitates publishing or content implementation, such as copy decks, messaging frameworks or content models
  • Author content in our publishing tools
  • Collaborate with your colleagues on the content strategy team to maintain our digital product content style guide
  • Support our design system team by providing content guidelines for components, patterns and elements

Education Requirements

  • Bachelor’s degree preferred in the field of English, communications, journalism or similar area.
  • Academic work or certifications in user experience fields are also welcome.
  • Relevant work experience (5+ years) will be considered.

Required Skills

  • 5+ years experience in UX writing and content strategy
  • A portfolio should include work on digital products and/or services, and highlight collaboration with a design team
  • Experience with Agile and lean UX/software development practices
  • Experience with analyzing usability testing, A/B testing, analytics, and other key performance metrics
  • Mobile web and app experience
  • Experience in shaping content by working with cross-functional stakeholders

Preferred Skills

  • Experience working in a large organization or at an enterprise level
  • Experience with design software (Sketch, Figma), InVision, Airtable, Sketch, InVision, Miro and product management software (Rally, Jira)
  • Experience or exposure to Web Content Accessibility Guidelines (WCAG) and writing for the grade level and other regulatory constraints
  • Experience writing for health care, pharmacy, or other regulated fields (insurance, finance, etc.)
  • Experience working on onboarding content, such as setting up a product, scheduling an appointment or creating an account
  • Experience creating a content strategy for notifications, such as in-app push messages, text messages or emails
  • Experience working on a team of writers or content strategists
  • Experience writing or speaking a second language (Spanish, French, Creole, Portuguese, Urdu)

For immediate consideration please send your resume to Jaime -

Salary range Not specified
Date posted 23rd September 2022
Commitment Contract
Place of work Remote (United States)
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