Our direct client, a Fortune 5 Retail Pharmacy Company has an immediate need for a Lead UX Writer to join their team for a long-term contract or contract-to-hire opportunity.
Responsibilities:
Execute content strategy in support of larger organizational goals and objectives
Oversee the proper usage of voice and tone for all digital assets
Work with the product, design and research teams to source or create the right content to educate, motivate and empower users
Collaborate with our UX researchers and data scientists to understand user behaviors and uncover new opportunities for engagement
Collaborate with our accessibility team to design a content experience that meets WCAG guidelines
Provide content of varying fidelity to our product designers to facilitate iterative design
Produce documentation that facilitates publishing or content implementation, such as copy decks, messaging frameworks or content models
Author content in our publishing tools
Collaborate with your colleagues on the content strategy team to maintain our digital product content style guide
Support our design system team by providing content guidelines for components, patterns and elements
Education Requirements
Bachelor’s degree preferred in the field of English, communications, journalism or similar area.
Academic work or certifications in user experience fields are also welcome.
Relevant work experience (5+ years) will be considered.
Required Skills
5+ years experience in UX writing and content strategy
A portfolio should include work on digital products and/or services, and highlight collaboration with a design team
Experience with Agile and lean UX/software development practices
Experience with analyzing usability testing, A/B testing, analytics, and other key performance metrics
Mobile web and app experience
Experience in shaping content by working with cross-functional stakeholders
Preferred Skills
Experience working in a large organization or at an enterprise level
Experience with design software (Sketch, Figma), InVision, Airtable, Sketch, InVision, Miro and product management software (Rally, Jira)
Experience or exposure to Web Content Accessibility Guidelines (WCAG) and writing for the grade level and other regulatory constraints
Experience writing for health care, pharmacy, or other regulated fields (insurance, finance, etc.)
Experience working on onboarding content, such as setting up a product, scheduling an appointment or creating an account
Experience creating a content strategy for notifications, such as in-app push messages, text messages or emails
Experience working on a team of writers or content strategists
Experience writing or speaking a second language (Spanish, French, Creole, Portuguese, Urdu)
