The Zalando Product Design community brings together over 100+ product designers, UX writers, and user researchers, each with our own unique mix of skills. We combine empathy, science, and creativity to make engaging and joyful user experiences to ultimately reimagine fashion for the good of all.
Working in tandem with other design disciplines and connecting the dots between the product experience and Zalando’s broader communications landscape, our UX writers use words to design experiences users want to have again.
Sitting at the intersection of UX writing, integrated messaging/content strategy, and localisation, the Copy Strategy team leads the charge on a variety of missions within a diverse range of business areas. Mix in an ample smattering of behavioural economics, A/B/C tests, as well as engaging and inclusive storytelling, and you’ll find a team that’s building to become Zalando’s central point of copy intelligence.
This one listing represents a variety of openings across programs, products, and domains.
You will collaborate closely with developers, product managers, business stakeholders, designers, and other writers and work in cross-functional teams that have end-to-end responsibility for solving meaningful customer problems — from ideating through prototyping and user testing to bringing features live and checking their performance.
WHERE YOUR EXPERTISE IS NEEDED
Act as a customer advocate throughout the process while being a great sparring partner for your fellow designers and product managers.
Discover unmet needs for Zalando products and identify opportunities to make them more powerful and usable.
Define copy strategy that influences, expands, and translates product benefits and product (and) brand strategy into marketable narratives, compelling information architectures, and coherent messaging. Break down the complexity of various products into a seamless and enjoyable experience. Work with research to make sure we’re focussing on the right problems and opportunities.
Design human-centered solutions using language that scales across markets and locales. Write informative and engaging interaction and content-first copy. Ensure that experiences follow design principles to reach our communication objectives. Conceptualise inspirational, shoppable, and scalable content formats that help diverse types of customers feel confident in their comfort zone and comfortable with going beyond it. Set the standards for how copy reads, looks, and feels.
Deliver the best copy (strategy) by shepherding it through to localisation. Provide excellent and clearly detailed documentation to product managers and engineers.
WHO WE’RE LOOKING FOR
To land a senior or principal position you will show and explain creative, commercially-relevant design work and content you have planned, led, and realised.
You can demonstrate a solid range of UX writing skills built on top of brand, marketing, product marketing, or editorial experience and have a track record in human-centered storytelling.
You facilitate and communicate clearly, set stakeholder expectations, share knowledge and insights, explain design/copy rationales, build common understanding, and spread excitement around a customer experience vision. You are willing to challenge, convince, motivate, and inspire to get remarkable and marketable solutions delivered to your audiences.
You understand where e-commerce and the fashion industry stand today. You are excited about the technical opportunities on a vast, multi-market, multi-language platform whether we’re talking microcopy, video, or chatbots that sound human (without pretending to be).
PERKS AT WORK
Inspiring peers. Product Design at Zalando is a highly diverse, international community of accomplished designers, writers, and researchers who drive our customer experiences to the next level.
Empowering culture. We value trust and have a bias for action. We are kind to each other. For us respect means challenging each other and giving direct feedback. We learn from mistakes. We laugh together. We share ideas freely.
Professional development. We believe in a purpose-driven approach to motivating and growing people. We help you to grow through mentoring, personal branding support, networking inside and outside the company, and rotation through diverse career opportunities within Zalando.
Perks. Competitive salary; great discount on a wide range of products on Zalando; discounts from external partners; office in the heart of Berlin; public transport discounts; relocation assistance for internationals; municipality services; flexible working times; family service and parent & child rooms in many locations; volunteering time off; diverse sports and health offerings.
Zalando is Europe’s leading online platform for fashion, connecting customers, brands and partners across 17 markets. We drive digital solutions for fashion, logistics, advertising, and research, bringing head-to-toe fashion to more than 31 million active customers through diverse skill-sets and interest.
All applications must be completed using the online form and submitted in English — we do not accept applications via e-mail.
We celebrate diversity and are committed to building teams that represent a variety of backgrounds, perspectives and skills. All employment is decided on the basis of qualifications, merit and business need.
Do you sponsor work visas?
Absolutely! We expedite visas for foreign workers to come join us.
Can I work remotely?
Our current legal situation requires residence and a bank account in your country of employment. Our current work-from-home policy allows 100% WFH until July 2021. Stay tuned, but please do not apply (yet) if you are not open to relocation.
HOW TO APPLY
All applications must be completed using the online form and submitted in English - we do NOT accept applications via e-mail.
When you apply once, we will consider you for all UX writer openings at Zalando. Please do not apply for multiple positions.
We appreciate UX writers with a variety of “skill shape” profiles. The form below helps us collect a variety of information to evaluate which openings would best fit you.
This is a single-page form. It typically takes 5 minutes to complete.